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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.67 (119 reviews)

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2.67

Based on 119 reviews, last reviewed 24th Feb 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

13%

48%

Latest highest rating:

5

Extremely straight forward sign up and staff were in... Extremely straight forward sign up and staff were incredible. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Tesco home insurance what a Joke!! Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we thin... Read more Reviewed on: 24th February 2026

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

Tesco Bank Home insurance reviews (119)

Review of the Tesco Bank, Home insurance:

VERy GOOD

I found It very good. that people will find it very good to join. Reviewed on: 30th November 2018

Avoid

I'm mad at Tesco insurance Attention, if you buy insurance there, they will do everything not to help you, on phone they advising me to take private companies I have lived in the house since 2012, I had no problems until yesterday when began to leak the ceiling in the hallway Basically what they said in phone - (we notice it wasn’t any storm in your area but its heavy rain so call to roofer) - roofer for leaking ceiling inside house . Insurance company should check the reason for leaking but at Tesco already at the telephone stage without seeing even pictures are able to state that this is not their business call to private company Nice help Thanks useless Tesco insurance Think twice before buying something from them and look for review ! People who bought insurance and give 5 stars probably never had to claim Reviewed on: 15th November 2019

Building and contents

Been with TB for a number of years and happy with their service but one must check the renewal price against their Web site before accepting. Reviewed on: 12th November 2019

Customer service

Excellent customer service with no problem too big or small. Reviewed on: 2nd August 2019

Appalling customer service and management of my claim

We had to make a claim on our home insurance after a car drove into our house. I have been shocked and appalled by how badly the claim has been handled. It has made an already stressful situation more stressful than necessary. The level of customer service is atrocious. I would never get this product again! Reviewed on: 18th April 2019

Absurd price hike

I have been a Tesco home insurance customer for over 10 years and when I bought the policy for the first time, it was great value for money. Because of my trust in them, I did not realised that my premiums have gone sky high, over £80 a month, my fault for not checking. When I confronted them, they could not care less and on to top it up, I have to pay £170 cancellation. I went back to their website, to try to get a quote, out of curiosity and to my surprise, a new quote was only £17 a month. These people do not give a rat’s arse about loyal customers. Never again, I will be buying anything from them. Reviewed on: 16th April 2019

Frozen food excess

Phoned today to make a claim as my fridge freezer full of Christmas food has stopped working, apparently have £200 excess to pay!! It'll cost around that to replace goods Reviewed on: 14th December 2018

Tesco acts in an immoral way

We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam. Reviewed on: 23rd November 2018

Good value

Good value and easy to arrange. would recommend Reviewed on: 31st August 2018

Easy and great cover

I liked the wording of there policy as covered all I needed and at a reasonable price. Did not give 5 stars as never received the tesco club card points. Reviewed on: 17th July 2018

13 months and claim still unresolved!

May 2017 and a pipe burst in my mother's home. The damage was extensive. The repairs required were a joinery repair. Some plastering, a redecorate and new carpets. To date the decorating and carpets have still yet to be done! Cunningham Lindsey who act on Tescos behalf have been absolutely dire, ignoring emails. All excess matters were met and settled. A really poor service and set up. We are now going to involve the Financial Ombudsman. Reviewed on: 25th June 2018

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