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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (610 reviews)

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4.91

Based on 610 reviews, last reviewed 12th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I needed help in re-establishing my sign-on details... I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (610)

Review of the Family Building Society, Mortgages:

Easy to deal with and very good service

Sorted out re mortgage in only a few weeks without any problems. It was simple and excellent service Reviewed on: 25th January 2019

Reply from Family Building Society Hi Chris, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Change of Interest Only Contract

I spoke to Catherine today with regard to the closure of our current contract and the start of a new contract. She was very polite and extremely helpful in explaining the questions we asked. She is a credit to your Company Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Catherine! Response date: 23rd October 2025

Very professional and friendly service from Arounima...

Very professional and friendly service from Arounima Rosun. Helped with all my enquiries. Reviewed on: 22nd August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Arounima! Response date: 23rd October 2025

Excellent service

I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal with. He was a credit to himself and the Family Building Society. I would not hesitate to recommend the society to others based on my experience. Tony Reviewed on: 21st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Luke! Response date: 23rd October 2025

The telephone service was unbelievable good

The telephone service was unbelievable good Reviewed on: 21st August 2025

Downloading and Uploading files

I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025

Very helpful in relation to setting our minds at res...

Very helpful in relation to setting our minds at rest when our fixed mortgage is due for renew. Reviewed on: 19th August 2025

Very polite and helpful advisor who answered my ques...

Very polite and helpful advisor who answered my questions quickly and efficiently Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The advisor was friendly and informative and assiste...

The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage enquiry

Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Customer Service Representative Dylan D'Cruz dealt w...

Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025

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