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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (610 reviews)

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4.91

Based on 610 reviews, last reviewed 12th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I needed help in re-establishing my sign-on details... I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (610)

Review of the Family Building Society, Mortgages:

First class service

Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

good BDM support and Knowledge of products that are...

good BDM support and Knowledge of products that are fit for 2030 and future lending process very good using JBSP lender products that meets the demand of today. I like the fact we can discuss the case in detail with a person rather than a machine. Reviewed on: 7th August 2025

2 very quick and efficient conversations re our mort...

2 very quick and efficient conversations re our mortgage renewal.Alice Bennett explained the options with clarity and detail. Reviewed on: 7th August 2025

Excellent service from all staff at Family BS

Always had a rapid response to emails and found all staff extremely helpful and supportive when telephoning the office with a query Reviewed on: 6th August 2025

Contacting Family Building Society

I had to make 2 calls today to The Family Building Society, and i must say on both occasions both Erick and Arounima were fantastic. Patient and very helpful !! The best staff i have spoken to in a long time. Reviewed on: 5th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Erick and Arounima! Response date: 23rd October 2025

The agent was very helpful and clear.

The agent was very helpful and clear. A pleasure to talk with her Reviewed on: 4th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Very helpful.

Very helpful. Although when requested a call back on 1st August did not get one. Reviewed on: 2nd August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Helpful & courteous conversation

Helpful & courteous conversation Reviewed on: 31st July 2025

Donnika was fantastic

I had a queriery about a payment and was a little worried. I spoke with Donnika she walked me through it, spoke with her team and had everything sorted in 10 minutes. An incredibly polite, efficent and speedy team/service. Cant recommend more. Reviewed on: 30th July 2025

A kind, patient efficient young lady. Oustanding.

A kind, patient efficient young lady. Ace. Reviewed on: 29th July 2025

On line help was excellent and easy to folloe

Very helpful. Sorted my problem out very quickly Thank you Reviewed on: 29th July 2025

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