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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (685 reviews)

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4.77

Based on 685 reviews, last reviewed 10th Jul 2026

24% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Reviewed very good from the New Business Representative, although a disappointing time waiting for the phone to be answered. Reviewed on: 10th July 2026

Latest lowest rating:

1

Don't return emails or phone calls, very constantly... Don't return emails or phone calls, very constantly ringing for updates and getting nothing back. Reviewed on: 3rd July 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (685)

Easy to deal with and very good service

Sorted out re mortgage in only a few weeks without any problems. It was simple and excellent service Reviewed on: 25th January 2019

Reply from Family Building Society Hi Chris, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Does what it says on the tin.

As far as arranging a mortgage goes, this was fairly straightforward. The mortgage wasn’t the life mortgage I wanted, but pretty close. When the introductory period was over changing to another product was easy, and my broker recommended staying where I was. My pension easily covers repayments so hopefully the period can be increased eventually especially as this type of mortgage must be the way to go with an aging population that needs choice. Reviewed on: 25th January 2019

Your response to my message

Many thanks for such a user-friendly online site, I registered to use it about a week ago. I do have one issue though, I left you a question regarding my mortgage product using the message system and am still waiting for a reply. Thanks for your assistance and have a pleasant weekend. Regards, Nick Lawrence. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Mr Lawrence, thanks for your review and feedback. I understand that someone from our customer services team has now been in touch to help you with your mortgage query. If you need any further help, please call our Family Service Team on 03330 140146 or email [email protected] Response date: 29th January 2019

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Quality Service, Friendly People

Took out a Fixed Term Mortgage with the Society just over six months ago and I found that the staff were fully up dated on the range of products on offer and very helpful in answering any questions which I had and made the whole process as easy as they could. Reviewed on: 21st November 2018

Reply from Family Building Society Hello again Bob, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with the mortgage. Thanks, Vicky Response date: 15th February 2019

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