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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (662 reviews)

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4.51

Based on 662 reviews, last reviewed 7th Feb 2025

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Found The Family Society very helpful... Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

Latest lowest rating:

1

Do Not Give Them Your Business Purchased a windfall bond with the chance of winning a cash prize, however what Family Building Socioty do not tell you is that they were entering bla... Read more Reviewed on: 7th February 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (662)

Review of the Family Building Society, Savings:

A human friendly voice

Have phoned Family twice , if I remember correctly the names of the people taking my call were Olivia and Catherine,both were professional,knowledgeable and friendly giving me clear instructions and guidance always showing patience with my slow grasp of technology……..a wonderful change from automation Reviewed on: 28th January 2025

Do Not Give Them Your Business

Purchased a windfall bond with the chance of winning a cash prize, however what Family Building Socioty do not tell you is that they were entering blank tickets into the draw meaning no customer won a cash prize, a very dishonest society one to defenetly avoid. Reviewed on: 7th February 2025

Found The Family Society very helpful...

Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

My request was dealt with quickly

My request was dealt with quickly and efficiently with no fuss. Reviewed on: 3rd February 2025

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

The staff both in branch and on the telepohne are ve...

The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Reviewed on: 3rd February 2025

Very helpful customer service team

It was necessary to speak to customer service on a number of occasions to resolve a particular problem in opening a new savings account. Everyone we spoke to were very kind and very helpful and eventually were able to resolve our problem Reviewed on: 30th January 2025

i have found the envelopes to be very close to open...

i have found the envelopes to be very close to open when arrived very poor adhesion Reviewed on: 28th January 2025

Product was good to start but changes have made it l...

Product was good to start but changes have made it less competitive than other savings Reviewed on: 24th January 2025

So far, so good

Very helpful staff on the 'phone Reviewed on: 24th January 2025

Katherine was extremely pleasant, efficient and prof...

Katherine was extremely pleasant, efficient and professional in dealing with and sorting out my queries. Reviewed on: 23rd January 2025

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