Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1239 reviews)

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4.55

Based on 1,239 reviews, last reviewed 18th Feb 2026

35% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Had to wait a while for my phone call to be answered... Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1239)

Review of the Family Building Society, Savings:

The staff that dealt with me and my equiry were supe...

The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Opening a Market tracker savings account

I opened the market tracker savings account online but had to go into the branch to transfer money into it from my branch saver. I was treated very well as is usual in that branch. Reviewed on: 25th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent service for new account opening

The opening of a new Market Tracker Saver account was handled by Alexis Osborne efficiently, quickly and with a friendly attitude. Reviewed on: 22nd October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alexis! Response date: 23rd October 2025

"FAMILY" sums up the service offered.

I am a new "saver" with Family Building Society. Elderly and prone to pushing wrong buttons, I have had nothing but the best and most courteous of help, both written and verbal from The Family Service Team (NEW/AC/RTN/ID) Reviewed on: 21st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent Customer Service!

Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I wanted to do with a savings bond due to mature next week. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Apart from waiting for a long,long time for the phon...

Apart from waiting for a long,long time for the phone to be answered !! .........I was treated with polite efficiency by Lisa Adams who I thank very much. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025