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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1361 reviews)

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4.55

Based on 1,361 reviews, last reviewed 26th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

You are Ok and had competitive products for savers

I have received the new style annual savings summary. Looks nice BUT I have to send the interest certificate to my accountant but you should append your name and head office and address on the top right of the certificate page so HMRC see your details. Reviewed on: 27th April 2020

Great customer sevice

Friendly, helpful team. Annual Savings Summary is informative and very helpful. Reviewed on: 26th April 2020

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020. Reviewed on: 25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with. Reviewed on: 25th April 2020

Windfall Bond

No problems with the Windfall bonds, very good. Reviewed on: 25th April 2020

Useful annual savings summary

I found it useful to be sent an annual summary of my FBS savings and interest received. Reviewed on: 24th April 2020

Customer service.

Although I do not live near the Branch of The Family Building Society I always use the Internet,for any queries or opening new accounts.I know that I can always rely on a prompt courteous reply and opening new accounts with them is a simple procedure. Reviewed on: 24th April 2020

Good savings

Very good interest rate and efficient service Competitive interest rate Good service Reviewed on: 24th April 2020

Disappointed with being ignored or at best dismissed after making a complaint

I reported that I was unable to access my accounts online despite being a long term user. I was replied to with a rather vague message saying thsi shouldn't have happened. Now it has happened again and I am still unable to access the account. Very poor in the current adverse climate! Reviewed on: 23rd April 2020

Reply from Family Building Society Hello there, thank you for your review and feedback. I am sorry you haven’t received our usual high standard of service. So I can sort this out for you, please could you email your details to [email protected] and I will ask our customer service team to contact you urgently. Many thanks, Vicky. Response date: 28th April 2020

Caring for the family

Looking after the 'FAMILY' . Feeding us with good interest rates and current information. Reviewed on: 23rd April 2020

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