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Family Building Society: Savings reviews

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4.54
Based on 1,307 reviews, last reviewed 30th Apr 2026
8% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

FIRST CLASS I opened a bond 12 months ago. It matured so I requested FBS to retain £20k for a new bond and to forward £40k to the Bank as I was opening 2 ISAS fo... Read more Reviewed on: 30th April 2026
Pauline E's avatar
Pauline E

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026
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David Henry
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1307)

Excellent New Customer Experience

5
I have not had a product with Family Building Society previously but my experience with them from start to finish has been excellent. I did everything I needed to do to open a savings account online and was kept up to date with how my application was progressing and also received correspondence by mail. I also needed to contact the Family B/S by telephone and the two people I spoke to were extremely helpful, friendly and called me back when they said they would. I was so impressed that I have already recommended them to a family member who has also taken out a savings product with them and had the same great experience. Thank you a Family B/S. Reviewed on: 24th October 2019
Mrs C's avatar
Mrs C

Highly efficient

5
Learnt about FBS from Money Saving Expert. Turned about to be good advice. Good website and friendly and efficient telephone service. All good. It does help to have a product with attractive interest rates! Reviewed on: 24th October 2019
JohnG 's avatar
JohnG

Account Opening

3
I opened a 9 month fixed term savings account. Account had very good rates. I needed to contact customer services a number of times as they needed proof of identity and address. Customer services were very polite and helpful. I did feel the Society was a victim of the success of the account as opening the account and id verification took longer than I would expect due to the high demand for the product; also answering the phone took longer. I do feel however, that this will now have improved. Reviewed on: 24th October 2019
Steve Evans's avatar
Steve Evans
Reply from Family Building Society Hi Mr Evans, thank you for taking the time to leave us a review. You're right, the 9 Month Fixed Rate Bond was very popular so we were particularly busy during that period. I'm sorry that you had to wait longer than usual. Kind regards, Vicky Response date: 25th October 2019
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Family Building Society

Ease of use

5
Set up of the account was straightforward. Appears to be easy to manage on-line, although only viewed the account so far. Reviewed on: 24th October 2019
jointaccountholders's avatar
jointaccountholders

So happy

5
I opened an account online, it was straightforward and opened immediately. I had a query so messaged staff online, got an answer to my query quickly and in a friendly helpful manner. I am delighted to do business with The Family Building Society, I feel like part of the family! Reviewed on: 24th October 2019
Lesley's avatar
Lesley

Savings review

5
It is nice that the three ladies Nicki, Karen and Brenda are always on the counter as they know what they are doing and my account Reviewed on: 26th September 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Great staff - friendly, and very helpful Reviewed on: 6th September 2019
Epsom branch customer's avatar
Epsom branch customer

UNSUBSCIBE

1
Please unsubscribe me from emails. [Email address removed by Smart Money People]. Where is the link to do this??? Reviewed on: 2nd August 2019
L DODD's avatar
L DODD
Reply from Family Building Society Hello Mrs Dodd, thank you for getting in touch. I'm sorry you no longer want to receive marketing emails from us. I have unsubscribed you from those emails now. We have to send you servicing emails that relate to the savings accounts you hold with us, so you will still receive these. If you have any further questions, please call our Family Service Team on 03330 140144. Many thanks, Vicky Response date: 6th August 2019
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Family Building Society

Great service

5
Quick and friendly. Easy to read inormation Reviewed on: 1st August 2019
Lizzie's avatar
Lizzie

Savings review

5
Keep up your present arrangements! Reviewed on: 1st August 2019
Epsom branch customer's avatar
Epsom branch customer

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