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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1361 reviews)

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4.55

Based on 1,361 reviews, last reviewed 26th Jun 2026

18% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Phone operatives always helpful and kind Phone operatives always helpful and kind Reviewed on: 26th June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

children's savings account

Professional, courteous and friendly service Reviewed on: 15th May 2020

Very friendly Family members

I have been saving with Family Building Society for a few years and each time I have a need to contact them the responses are friendly, informative and swift. When I recently reinvested my maturing ISA and asked for confirmation of the opening of the new account I received a phone call where I was treated as an individual, with a chat about the callers friend with a similar address to mine. This was just the sort of informality I wanted rather than to be seen as just another customer. I live alone and during the Covid 19 lockdown it was lovely to get a friendly voice on the phone. Well done Family. Reviewed on: 11th May 2020

Efficient service by post

New savings account couldn’t be set up online but completed quickly and efficiently by post. I’ve already recommended Family Building Society to my sister for good service and rates. Reviewed on: 4th May 2020

Great rates and great service!

Thank you to the team there! I appreciate your kind help when I had queries and am pleased to be adding accounts at FBS Reviewed on: 2nd May 2020

ISA Application

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of staff who was keen to help. Thank you very much Reviewed on: 30th April 2020

Probably as good as you can get

Limited range of savings products but the interest rates seem to be very competitive. Easy access website and competent, friendly staff. Reviewed on: 30th April 2020

Good communications

Your communications are good, but might I suggest that for Joint accounts where both holders are at the same address only one letter is sent addressed to both parties. Reviewed on: 29th April 2020

They really look after their customers

Customer service is excellent and I am very pleased with my Online Saver account. Reviewed on: 29th April 2020

Family and friendly

Over the years have had savings and mortgages with many building societies, and most are impersonal and generally unhelpful. Family is so different, the recent Annul Savings Summary with its personalised front cover made me smile, and that is a first. Thank you Family. Reviewed on: 28th April 2020

Savings interest rates are mediocre

.................................................................................................................... Reviewed on: 27th April 2020

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