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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,239 reviews, last reviewed 18th Feb 2026
37% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

4

Had to wait a while for my phone call to be answered... Had to wait a while for my phone call to be answered but the person I spoke to was very helpful Reviewed on: 18th February 2026
Ali P's avatar
Ali P

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026
David M's avatar
David M
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1239)

Review of the Family Building Society, Savings:

Quick response.

5
No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025
A C's avatar
A C
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
The Family Building Society Logo
Family Building Society

hopefully no problems in the future

4
unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025
Chris P's avatar
Chris P
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Excellent service and my problem was solved promptly...

5
Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025
Michael Doak's avatar
Michael Doak
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Excellent customer service

5
Great customer service - friendly, efficient Reviewed on: 23rd September 2025
CAM's avatar
CAM
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Great service

5
Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025
Mev's avatar
Mev
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Withdrawal Issue

4
Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025
Mark's avatar
Mark
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Excellent customer service

5
Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025
Neville's avatar
Neville
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Telephone support was very good - once I got throug...

4
Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025
Michael J's avatar
Michael J
Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 28th October 2025
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Family Building Society

Nicole Philcox was very helpful today pleasant and p...

5
Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025
Kenneth Tromans's avatar
Kenneth Tromans

Happy customer

5
Long wait on phone but quick and efficient help once talking to Lisa Reviewed on: 18th September 2025
Melinda C's avatar
Melinda C

I had a problem gaining access to my on line accoun...

5
I had a problem gaining access to my on line account with family building society,I contacted the f b s and spoke to one your colleagues who was very helpful and suggested change of access to memorable word instead of using the phone Reviewed on: 18th September 2025
CLARENCE ARTHUR GOLDING's avatar
CLARENCE ARTHUR GOLDING
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

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