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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1224 reviews)

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4.55

Based on 1,224 reviews, last reviewed 4th Feb 2026

48% decrease in 5 star reviews

in the past 90 days

17% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

4

Good standard Quick response on phone, friendly , clear and helpful so very happy.. Reviewed on: 4th February 2026

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1224)

Review of the Family Building Society, Savings:

Young lady 'tothe rescue.'

Being bamboozled by modern IT technology I was unable to enrol for the online service. I telephoned the Helpline and was extremely lucky that my call was answered by a young lady named Ellissa Agodi. She was very knowledgeable and guided me through the whole convoluted process. She was patient and demonstrated a sound knowledge of her work. To that young lady I say a heartfelt 'Thank You.' Denis Wheeler. Reviewed on: 21st May 2025

Difficult to find the branch .

Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025

Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025

Excellent phone call experience

I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me through re-registering for the account. Her instructions were clear and she was very patient. I also gave her instructions for a maturing account. Reviewed on: 9th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback of the service you received from Messiah! Response date: 17th December 2025

An excellent response to my issue

My call was picked up really quickly. I rang because I was locked out of my account. The chap I spoke too was very friendly and reassuring, and they helped me get back in. I was impressed with their patience, and because they stayed on the phone to lead me through the process. Reviewed on: 8th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Closing my account - much easier than registering.

I decided to withdraw money and then close my account because thefunds were needed for property expenditure. Easily achieved online. Reviewed on: 6th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Savings interest tax issue.

I got my question answered and clearly explained. Reviewed on: 5th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Great service

Had a problem accessing online ain't and Lisa was exceptionally helpful in getting us back online, very patient and supportive. Reviewed on: 4th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th December 2025

Excellent customer service

I was very pleased with the help provided by the Family Building Society today. Your colleague answered all my questions and was very polite and helpful at all times. It's so nice to speak to a 'real' person based in the UK who appreciates you as a customer and can answer questions clearly and efficiently! Reviewed on: 4th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Excellent service issue sorted straight away

Excellent service issue sorted straight away Reviewed on: 1st December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 2nd December 2025

Possibly the worst website of any financial institut...

Possibly the worst website of any financial institution that I have ever encountered. The switch from NCBS to Family website does not seem to have improved things at all. Savings interest rates are okay. Nothing else. Reviewed on: 1st December 2025

Reply from Family Building Society Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found our website difficult to use. From your comments, it’s not clear which part of the website you’ve had issues with. We’d really appreciate it if you could share a little more detail so we can understand what hasn’t worked well for you and look in to. If you’re happy to discuss this with us, please get in touch with our service team on 03330 140144 and we’ll be glad to assist. Thank you again for your feedback. Response date: 3rd December 2025

Nicole, who dealt with my request to pass on my savi...

Nicole, who dealt with my request to pass on my savings maturity instructions, was very efficient and pleasant. It was a much simpler process over the phone than filling in the forms and posting them. Reviewed on: 27th November 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 2nd December 2025

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