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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

The Insurance Emporium are priced competitively - I...

The Insurance Emporium are priced competitively - I have both my cat and dog insured with them. When I needed to claim when my cat was poorly, they dealt with my claim quickly and easily. Reviewed on: 9th July 2024

Great customer service, brilliant price and helpful...

Great customer service, brilliant price and helpful claims team Reviewed on: 9th July 2024

Silver Monthly cover for an ESS...

My spaniel has needed numerous visits to a referral vets for grass seed issues. Luckily I had taken out monthly insurance which meant that he was covered at each visit. He has had over £5,000 of treatment with my payment excess being £500 Reviewed on: 9th July 2024

Great multi pet plan, easy and quick to use

Great multi pet plan, easy and quick to use Reviewed on: 9th July 2024

Quick to respond to claims and customer service team...

Quick to respond to claims and customer service team are very efficient Reviewed on: 9th July 2024

So helpful and supportive

We had a very poorly Labrador who needed an expensive operation, they were so supportive and helpful, due to that we still have him and were able to cover the cost of his care. Brilliant Reviewed on: 9th July 2024

Great value for money

Great value for money and very useful to mange your policy online! Reviewed on: 9th July 2024

Let Insurance

My dog has had to have two major procedures and I haven't had any issues getting paid out Reviewed on: 9th July 2024

10/10 No complaints!

Very friendly and efficient customer service. Always sorted out my claims quickly and with little hassle. Reviewed on: 9th July 2024

No Problem in claiming when needed

No Problem in claiming when needed Reviewed on: 9th July 2024

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