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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

2 Cats and best cover for them both.

Best Value for our 2 Cats and best cover for them both. We are lucky enough not to make a claim yet but the service so far has been great and easy to deal with. Reviewed on: 9th July 2024

A great price and brilliant service

A great price and brilliant service Reviewed on: 9th July 2024

Our Labrador has had a few health problems including...

Our Labrador has had a few health problems including two surgeries. The company have been very helpful and remuneration is allows very quick. It’s easy to make a claim by printing the form or ring and they send it to you. Reviewed on: 9th July 2024

Never had an issue

Never had an issue with the renewal process, explanation of cover or the cost Reviewed on: 9th July 2024

Uncomplicated form, punctual payment straight into b...

Uncomplicated form, punctual payment straight into bank account, Reviewed on: 9th July 2024

Excellent customer service.

They made my claim very straightforward and settled it quickly with my vet. They were very thoughtful and sympathetic when my dog was put to sleep. Reviewed on: 9th July 2024

Great value for money

Very good value for money, they always provide the best deal for my pet insurance needs. I feel assured that my cat is taken care of with their policies. Reviewed on: 9th July 2024

Couldn't really ask for more.

From the cost of the premiums to the speedy response to claims, we've been absolutely delighted with The Insurance Emporium every step of the way. Reviewed on: 9th July 2024

Excellent service, friendly and helpful staff

Our whippet caught his leg on garden wire in public gardens (sprinting after a squirrel!) and needed emergency surgery. The Insurance Emporium were excellent and paid up immediately. Reviewed on: 9th July 2024

The Insurance Emporium always pay up

The Insurance Emporium always pay the necessary amount for the insurance, at times I claimed back more than the premium amount so it was definitely worth the cover Reviewed on: 9th July 2024

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