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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Excellent customer service.

Excellent customer service. Quick claim turnaround. Reviewed on: 9th July 2024

Very happy customer .

Two claims paid promptly and easily. Premium better than al the others. Very happy customer Reviewed on: 9th July 2024

Simply the best.

Transferred to The Insurance Emporium on my son’s recommendation when our dogs’ premium went through the roof with our previous insurers. One of the best decisions we have ever made. Reviewed on: 9th July 2024

Excellent pricing, comprehensive cover

Excellent pricing, comprehensive cover and a very easy purchase experience. Highly recommended. Reviewed on: 9th July 2024

Clear and fast process

I have had to claim for both my cats, the process was clear, any doubts were addressed promptly and payment was quick. Reviewed on: 9th July 2024

Easy application, website and services well designed...

Application was easy, website and services are well designed. The insurance was well valued compared to competition, have not had to make a claim yet so cannot comment on that. Everything else has been great so far. Reviewed on: 9th July 2024

Absolutely amazing we have had so much support and h...

Absolutely amazing we have had so much support and help through difficult times within the last four years and The Insurance Emporium have been there every step of our path to get our horse which is part of the family to have an enjoyable life again. Reviewed on: 9th July 2024

Always competitive at renewal time and when it came...

Always competitive at renewal time and when it came to claiming it was a pain free process!! Reviewed on: 9th July 2024

Always recommend Emporium pet insurance

I’ve been with Emporium since 2017. My dog has ongoing medical problems since she was 18 months old. Emporium claims are dealt with quickly and easily Reviewed on: 9th July 2024

V helpful staff

Staff took care to explain product clearly and make sure cover was what I was looking for Reviewed on: 9th July 2024

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