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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Very friendly and knowledgeable staff.

Very friendly and knowledgeable staff. Easy to talk to. Excellent insurance provided. Reviewed on: 9th July 2024

Been using them for years, really cheap good pet ins...

Been using them for years, really cheap good pet insurance. Reviewed on: 9th July 2024

Easy to claim and be paid in a week

Easy to claim and be paid in a week Reviewed on: 9th July 2024

Excellent reliable pet insurer

They were an excellent insurer for my cat. I had a lifetime policy, and they consistently paid vet fees across years with no difficulties. Reviewed on: 9th July 2024

Great Company, easy to deal with

Excellent service and prompt payment for vet claims. Reviewed on: 9th July 2024

Friendly, efficient and value for money

Friendly, efficient and value for money Reviewed on: 9th July 2024

Always very helpful

Always very helpful, paid my claim when cat was hit by a car Reviewed on: 9th July 2024

Equestrain

I have my ex racer insured with the insurance emporium. They have been amazing and have payed out for the vet bills Reviewed on: 8th July 2024

Exceptional service - can’t recommend them enough!

Exceptional service - can’t recommend them enough! Reviewed on: 22nd April 2024

Won’t pay out if you have a water leak.

Won’t pay out if you have a water leak. Only interested in finding loopholes to wriggle out of their responsibility. Absolutely appalling. Steer clear unless you want a stressful situation made 1000 times worse. Reviewed on: 19th January 2024

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