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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

cystitis is not the same as chronic kidney failure

this company won't pay for long term kidney problems because my cat had cystitis several years ago. Every time I say anything about it I get a response saying they are part of the same system and they are so sorry my pet is ill. Reviewed on: 14th October 2023

Reply from The Insurance Emporium Good afternoon, We're sorry to learn you remain unhappy with the outcome of your claim. Where a pet has suffered a condition before coming on cover we may place an exclusion in view of the increased insurance risk and this may prevent claims for other conditions. Any such exclusion is transparently detailed in the Schedule of Cover. For cystitis we exclude the urinary system which would prevent a kidney disease claim. Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Pet insurance

Very easy to get in touch, Had no problem setting up the Insurance that I needed. Reviewed on: 14th October 2023

Fab insurance company

Fab insurance company, easy to claim and quick payments. Great website. Perfect. Reviewed on: 14th October 2023

Very helpful land good value

Very helpful land good value. I wouldn’t hesitate to recommend them Reviewed on: 14th October 2023

Very good prices

When I rang to renew my pet insurance for Jasper the Cockapoo my renewal price was lowered to the previous year when I asked if there was anything they could do, very much appreciated. Reviewed on: 14th October 2023

Friendly and easy to deal with

Always someone at the other end of the phone, quick responses and very helpful Reviewed on: 14th October 2023

Not had to use the insurance but great so far

Only just used the company for the first time. Quality of insurance looks good at a great price compared to competitors. You only really know how good insurance is when you need to use it Reviewed on: 14th October 2023

Not worth the money!

Looks good on paper but too much smallprint and combinations of conditiond so doesn't pay out when you need it Reviewed on: 13th October 2023

Reply from The Insurance Emporium Good afternoon Jane, We are sorry to hear of your comments. Like with many insurance policies, there may be limitations applied to certain fees - these will be transparently detailed within the Section under Vets Fees- Limitations to cover. It's difficult to fully advise when we are unable to review your claim details, if you would like us to review your claim, please contact us on [email protected], and one of our Customer Experience Team will be in contact within 5 workings day. Kind regards, Kirsty The Insurance Emporium Response date: 16th October 2023

Insurance Emporium is the best!

This company is marvellous, always very helpful and knowledgeable. I would certainly recommend them and will continue to use them. Reviewed on: 13th October 2023

No hassle insurance

Great company! Easy to set up the pets policies. We’ve been with The Emporium for several years now as the quote each year has been competitive. We had to claim for one of our cats a few years ago. The process was easy to follow and there was no issues at any point whilst claiming. Would recommend this company for pet insurance Reviewed on: 13th October 2023

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