Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Fudgemeister General

Our Black Lab Fudge is 12. He has been through the wars, Lumbs and bumps and a few operations to boot. Without the Emporium he would definitely have gone over the rainbow bridge! We cannot thank them enough Reviewed on: 12th October 2023

Understanding helpful people

Always an actual person at the end of the phone who are always extremely helpful! Reviewed on: 12th October 2023

Happy Horse Owner

I recently switched from another insurance provider and am saving £200+ a month for exactly the same coverage. The customer service experience has been very positive and I am so pleased that I’ve told all my horsey friends about my experience. Reviewed on: 12th October 2023

Easy to set up, economical premiums

Easy to set up, economical premiums Reviewed on: 12th October 2023

Customer review

Excellent insurance company. Always there to help at any time with any issues. No hassle. Would recommend to friends and family every time. Reviewed on: 12th October 2023

Amazing

We have been insured for nearly six years for our dog Barney. Soon after welcoming Barney we needed to claim as Barney has ongoing allergy problems. We have made many claims and the insurance emporium has been amazing. And settled our claims promptly. Reviewed on: 12th October 2023

There when needed

Extremity friendly & family run feel business. Always a person on the phone to talk to with professional knowledge. Helped with everything at time of need. Reviewed on: 12th October 2023

Made a difference

I was frustrated in the fact I felt I was being, without their knowledge being discriminated as the web site was extremely frustrating as it appeared the site was not user friendly for severely sight impaired. An email was sent to inform customer service of my needs and preferred formats, font size and preferred colour of paper. A very caring, supportive, mortified staff member, couldn’t have done any more in rectify my concerns that they totally agreed with. She investigated, kept me up to date with regular telephone contact. Changed the procedures they followed following what I had explained to them. I have a direct telephone number to contact them directly. No queue or the annoying press the relevant number to be transferred to another algorithm and ending up on the phone for well over 30 minutes. Kirsty could not have been any more supportive and receptive to the suggestions I made. She is a credit to the Emporium Reviewed on: 12th October 2023

Easy to communicate with and value for money

I use Emporium Pet Insurance for my dog and I had unfortunately to contact them for couple of claims due to some injuries my dog has and they were super quick to respond and my vet had a nice experience submitting my claim. Amazing experience and really good value for the money we pay. Reviewed on: 12th October 2023

Fair and efficient insurer

Fair and quick at paying out claims. Hassle free service Reviewed on: 12th October 2023

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from E&L 2.50 from 5 reviews
Pet Insurance
from InsureandGo 0.00 from 0 reviews
Pet insurance
from Scratch & Patch 4.76 from 289 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub