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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Competitive simplicity

Found them online, very competitive cover my beloved Nelly the Noodle Spanner/spaniel. Straightforward application . What’s not to love Reviewed on: 12th October 2023

The Insurance emporium are the best by far !

We made a claim for our cat and emporium dealt with in in a fast and professional manner! We didn’t have to lift a finger , they dealt with our vets and paid the fee straight away ! All we had to do was pay for the excess ! Really lifted a weight off our shoulders ! So grateful Reviewed on: 12th October 2023

Brilliant

It’s been a pleasure doing business with The Insurance Emporium customer's service have always been helpful & friendly, I would definitely recommend to my friends and family. 1st class business.. Reviewed on: 12th October 2023

Horse insurance

Unfortunately I have had to claim on my horse insurance in the past. I had nice, uncomplicated and speedy service from The Insurance Emporium. It's distressing when you are anxious and upset about the well being of your beloved animal, so it's reassuring, knowing that you are treated with compassion and understanding from your insurer. Reviewed on: 12th October 2023

The reassurance you need your furbabies are going to be okay if/when time comes

The truth is, we love our furbabies more than we love ourselves, and that’s why I want to make sure I will be able to afford the healthcare they need if something comes up. I, of course, WISH nothing happens and I just “waste” money on insurance, but the security that I will be financially capable to afford surgeries if needed, is a huge plus. I don’t have many claims, luckily, but I did have one with The I Insurance Emporium a while ago for my little Loki. Truth is, he didn’t make it in the end, but vets have done every test they could to make sure they find out what it is and how to fix it, and also took great care to make him as comfortable as possible. When time came to make the claim for the… quite expensive procedures, the insurance procedure was easy and straightforward, and they send me the money with no problems. Even when I had to cancel the policy for him as he was no longer with us, the gentleman on the phone was very efficient, professional and comforting. I did end up crying because it was still very raw, but he was just so sweet - big kudos to phone operator. I was too hurt by the loss at that moment, so I couldn’t remember the name, but if someone from the company sees this, please give him a pay rise, he deserves it. I have two more cats and they’re good and healthy, but they are getting a bit old now, so it’s better to be safe than sorry. I have policies for both of them as well, and will carry on using this company as they have not let me down yet. Thank you for helping us with our fur babies and for being different than the rest of the companies which just grab your grab and won’t help you when you need it most. In short, I’ve used the company for years, made claims and got money back swiftly and with no problems. They are affordable and fair, so yes, I would 100% recommend them. Reviewed on: 12th October 2023

Kind and fair

Our puppy had a serious health issue that had to be fixed. I rang the insurance emporium and they were just lovely. I felt confident that I could go ahead and I could cover the huge bill with their help. I have recommended the insurance emporium to several people and I know that some have moved over to them on my recommendation. Reviewed on: 12th October 2023

Going beyond!

We have been so impressed with the Insurance Emporium. We have always been really supportive in finding the right type of insurance for our two dogs. Customer advisors are always willing to talk through things and take the time to explain all the 'legal jargon' and how that could affect any claim. It certainly makes you feel like they are concerned about you getting the right product rather than just selling you anything - they have my pet's best interests at the centre of their service. I have already, and will continue to recommend them - a fabulous team! Reviewed on: 12th October 2023

very effcient

helpful and effcient, they sent me the paper copies for my dogs insurance policy, which i prefer, the lady on the phone was polite, helpful and effcient. i feel that they are value for money Reviewed on: 12th October 2023

Great insurance

Insurance easy to arrange and cheaper than other companies. I have been fortunate as I have not needed to claim. Comms are good with this company. Highly recommend Reviewed on: 12th October 2023

Straightforward and good value

Excellent customer service, straightforward and good value. Paid out on 2 claims no problems Reviewed on: 12th October 2023

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