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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Muffins insurance

Very happy with The Insurance Emporium, very good price for the amount covered. Reviewed on: 12th October 2023

Excellent service

Can highly recommend this company - customer service is very good and they are easy to deal with Reviewed on: 12th October 2023

Pet insurance that doesn't bite!

Quick to respond, quick pay out and friendly customer service. Reviewed on: 12th October 2023

Great insurance company

I am very pleased with their service. Customer services is also great! Thanks Reviewed on: 12th October 2023

Good price

Reliable company. Paid out on my previous horse who was lost to colic. Fair price given for insurance on my new horse. Reviewed on: 12th October 2023

does exactly what it promises to

All of my dogs are insured with them..from my little terrier to my st bernards and the others in between I can't remember how long I have been with them but it's a good few years With so many dogs to insure I shopped around and they came up best value for money The customer service is exemplary and they have a lovely empathetic ethos which I have unfortunately needed in the past I review all my policies annually and they always come up as the best Reviewed on: 12th October 2023

Fantastic product with affordable prices

Never had a problem with my claims and so far, all be aproved. Reviewed on: 12th October 2023

So Easy!

Easy to get either on line or by phone. Can talk to a human if you require. Very understanding and sympathetic to deal with. Pay out in a timely fashion. Reviewed on: 12th October 2023

Always friendly, compassionate and helpful service

I have always had a very good experience with the insurance emporium. I have had all 4 of my pets covered with them, since 2017 but I have sadly two of them now. I have always found them friendly, helpful and compassionate. Reviewed on: 12th October 2023

Good value and simple to arrange

Competitively priced pet insurance. Simple to arrange online with good communication Reviewed on: 12th October 2023

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