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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Excellent service

Cannot recommend the insurance emporium enough, they have insured my dog for several years now, paying out claims promptly and replying to any queries I have had very quickly. Although my premiums have gone up considerably, this is due to my dogs ongoing health conditions and they continue to be very comparable to other providers Reviewed on: 12th October 2023

Excellent

Never had to use thank god but always there with communication and plenty of time before renewal date Reviewed on: 12th October 2023

Great insurer

Easy service snd support for all our pets Reviewed on: 12th October 2023

Excellent insurance company

Good value for money qnd an excellent company. Claims coke through quickly and promptly for our cat who had a long term health concern Reviewed on: 12th October 2023

Incredible

This company truly are incredible they have been amazing throughout my horse’s and my journey and have made some of the hardest times a lot less stressful with their amazing customer support and quick responses to any questions and queries I have had. They deserve a medal for all the bother my horse have give them, whist always being kind and compassionate during difficult situations. I honestly never stop recommending them to people. Not many companies like this one. Reviewed on: 12th October 2023

So far so good

Been with Emporium for my pet insurance for four years and although I haven’t needed to make a claim I’m confident that if I ever do I’ll be treated with dignity and respect Reviewed on: 12th October 2023

Reliable and trustworthy

I have been with Insurance Emporium several years now and only had to claim for the first time. They have been outstanding & so helpful through a difficult time with our horse. Reviewed on: 12th October 2023

Pet insurance

Always helpful with claims and always competitive on price. The staff are polite and nothing is to much trouble for them. Reviewed on: 12th October 2023

Friendly & efficient service.

In the past I've been treated fairly & with compassion when I lost my beloved dog.Because of past experience I decided to insure my present dog with them at a reasonable price. Reviewed on: 12th October 2023

Great insurance cover

I have been with IE for many years now and for several pets, everything is straight forward and easy to understand! I have a pet who has had a few health issues and the insurance has always paid out no quibble! I would and have recommended these to friends and family! Reviewed on: 12th October 2023

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