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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great value,clear and straight forward

We have a life long policy for our miniature poodle, who is now 13 We had to make a few claims in the last 2 years. All claims managed professionaly, within reasonable timescales and renewal was extremely competitive as well in our case. Would not hesitate to recommend. Reviewed on: 12th October 2023

Great pet insurance

Best insurance company I've come across I recommend them to all my friends Reviewed on: 12th October 2023

No hassle, no arguments, fast payments

I was skeptical as one of my dogs is 13 now and had history of arthritis. He took a turn for the worse and needed an MRI scan. Not only did they pay straight away they back dated his increased pain meds for the year aswell !! Reviewed on: 12th October 2023

Brilliant

If I have had payments bounce you will always give me a courtesy call to see what’s going on instead of just cancelling my insurance, coming from someone that has poor mental health and is not working, money is a bit of an issue, however when I have missed a payment there is always steps that can be taken to keep my insurance instead of it being cancelled, you are very fourth coming and understand that things happen. Your prices are not sky high and very affordable Reviewed on: 12th October 2023

Excellent customer service

The insurance emporium have provided an excellent service to me for the past 3 years. I would highly recommend them Reviewed on: 12th October 2023

Good customer service

Have claimed a few times on my dog insurance. They are very friendly on the phone and payment is sorted promptly. Reviewed on: 12th October 2023

excellent customer service

When my pet was poorly, the claim was very easy to make and paid infull quickly which left me to concentrate on getting my dog well. it made the process so less stressful for us Reviewed on: 12th October 2023

Excellent value

Excellent value, yet still comprehensive insurance Reviewed on: 12th October 2023

First class pet insurance

Very happy with the Insurance Emporium, always first class service from very friendly and knowledgeable staff. What’s not to like? Reviewed on: 12th October 2023

Very good service

Very good service,very helpful and good customer service and value for money Reviewed on: 12th October 2023

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