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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Value

So far they have been great. I’ve not had need for a claim yet but what I’m covered for and the price that I’m paying, I feel comfortable with the knowledge that the Emporium will be helping my fur babies when they most need it. Reviewed on: 12th October 2023

Easy to set up

Thankfully we haven't had to put a claim in yet, but this insurance was very easy to understand and to set up. Reviewed on: 12th October 2023

Just what we needed!

Our cats are very much part of our household and loved by all. Getting the right insurance for our 3 cats has been troublesome but I found the insurance Emporium experience straight forward and written in plain English. Thank you so much. Reviewed on: 12th October 2023

Insurance claim

After recently losing are nearly 14 year old springer spaniel the lady on the phone was very helpful in sorting out claim. Highly recommended. Reviewed on: 12th October 2023

Great service

Easy to deal with. Great integrity, don't try and avoid paying out on claims! Efficient and timely. Reviewed on: 12th October 2023

Great Customer Service

I’ve had to make two claims this year for vet fees and the death of beloved family pets. On both occasions the team were thoughtful and helpful, giving me the advice I needed at an emotional time! Resolution for claims has always been swift and satisfactory, I can’t recommend highly enough. Reviewed on: 12th October 2023

Great company

Have been with them for most of my 11 year old dogs life, never had an issue and have always found their customer service staff helpful and polite if I've needed to speak to someone. Reviewed on: 12th October 2023

Easy, quick, straightforward.

Sorting my pet insurance was easy and I got a really good price for the cover I wanted. Reviewed on: 12th October 2023

Great Pet Insurance

I have been looked after with 3 dogs, and payouts have been timely and fair Reviewed on: 12th October 2023

Paid my claim promptly

I have had to claim a couple of times over the years and have always received excellent service Reviewed on: 12th October 2023

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