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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

The Insurance Emporium have always been very helpful...

The Insurance Emporium have always been very helpful and polite, making worrying events less stressful. Reviewed on: 20th August 2024

Pet insurance...

Very helpful when describing the different insurance options Reviewed on: 20th August 2024

Frenchi support

Had several issues with our French bulldogs.the insurance emporium have been with us all the way and never wavered their support 100% reliable Reviewed on: 20th August 2024

Our dog was knocked down days after taking a policy...

Our dog was knocked down days after taking a policy and needed expensive surgery. the insurance emporium staff were helpful and caring Reviewed on: 20th August 2024

Joined slightly over 2 years with our new Labradoodl...

Joined slightly over 2 years with our new Labradoodle puppy, as sadly our King Charles cross passed away. First thing struck me was how easy it was to apply and enroll. The fees that other companies wanted was simply daylight robbery. Our dog has had a few illnesses but none that I felt necessary to claim as most were puppy Illnesses and the vets we are attached to charge ridiculous amounts. Reviewed on: 20th August 2024

Excellent !

Very helpful and efficient and good value for money Reviewed on: 20th August 2024

No fault to find

Easy and competitive price for our elderly cats. Reviewed on: 20th August 2024

Excellent Service

Had to make a claim a couple of years ago and the communication was first rate with no hassle from initial request to completion. One happy customer thank you. Reviewed on: 20th August 2024

Pet Insurance review

Had to make a claim for an operation on our little dog. He had a cornial membrane transplant on his eye. He's recovering well now as far as we know. Your company paid out very promptly and I would like to thank you for all your help. Reviewed on: 20th August 2024

Excellent and friendly customer service.

Excellent and friendly customer service and good value for money Reviewed on: 20th August 2024

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