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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Easy to handle insurance

Easy to understand and use insurance!! Highly recommended Reviewed on: 12th October 2023

Always there when I need them

Having 3 dogs I need insurance. Always there to help me with their heath needs. Most recently when my girl almost died after suffering bloat. No hassle claims department were amazing. Reviewed on: 12th October 2023

Good value and easy service

Really pleased with Insurance Emporium so far. Luckily we have not had to claim much, but they were very efficient when we needed it. Good value too, especially compared with other insurers. Reviewed on: 12th October 2023

Great cover & Customer Service

We have had this insurance for several years now for our 3 dogs. I've had to make a couple of claims in that time for one of my dogs & it has been painless. Very straight forward process to claim & very quick to be resolved & pay out which is what you need when you have a poorly pet. Reviewed on: 12th October 2023

Best insurance company

Cheapest and friendliest company I have ever dealt with Reviewed on: 12th October 2023

Great value for money, fair renewals, quick response to queries

Great value for money, fair renewals, quick response to queries Reviewed on: 12th October 2023

Easy choice.

Emporium has always been accommodating and prompt. I'd recommend them to anyone who has a small pet. They work alongside our vet to make things easy whenever a claim needs to be made. Reviewed on: 12th October 2023

Great company

This is a great company for insurance and I would highly recommend them to anyone looking for insurance. Reviewed on: 12th October 2023

I've already told family and friends

I originally saw the insurance emporium on a comparison site, and then I chose to phone them. There quote was the best by far. The lady I spoke with was so helpful and explained everything fully. More than pleased. And I'm sure but cats are too Reviewed on: 12th October 2023

Extremely kind and helpful

We lost our beloved dog earlier this year and I needed to speak to a member of the the Pet Emporium team. The lady I spoke to was extremely kind and understanding at a very difficult time. I have always found The Pet Emporium very helpful and the premiums reasonable and fair. I would highly recommend this company for Pet Insurance. Reviewed on: 12th October 2023

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