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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
Nick 's avatar
Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

I've already told family and friends

5
I originally saw the insurance emporium on a comparison site, and then I chose to phone them. There quote was the best by far. The lady I spoke with was so helpful and explained everything fully. More than pleased. And I'm sure but cats are too Reviewed on: 12th October 2023
Jacque Stevens's avatar
Jacque Stevens

Extremely kind and helpful

5
We lost our beloved dog earlier this year and I needed to speak to a member of the the Pet Emporium team. The lady I spoke to was extremely kind and understanding at a very difficult time. I have always found The Pet Emporium very helpful and the premiums reasonable and fair. I would highly recommend this company for Pet Insurance. Reviewed on: 12th October 2023
Julie Barber 's avatar
Julie Barber

Simply the best

5
When one of our dogs took ill last October and I had to make a few claims insurance Emporium were fast to help. I phoned them and gave our vet permission to claim straight through the insurance. This could not have been easier. It made me feel confident that I wouldn't be out of pocket by too much as the insurance covered a lot of my claim. The first payment has to be made direct to the vet but I didn't have to wait too long for the money back. If anyone in the cockapoo sites asks for recommendations I always recommend insurance emporium Reviewed on: 12th October 2023
Kaz21564's avatar
Kaz21564

Not too expensive

4
I haven’t made a claim yet but chose them because of their competitive price Reviewed on: 12th October 2023
Sue's avatar
Sue

Very good company

5
….and a safe company to work with. After a long illness with my Frenchbulldog each and every invoice was paid promptly. Reviewed on: 12th October 2023
Karen's avatar
Karen

Customer care

5
Brilliant customer care I forgot to add something to my policy and they were very helpful and made it very easy for me Reviewed on: 12th October 2023
Louise Dodds's avatar
Louise Dodds

First ever insurance claim

4
I have recently had to put in for my first ever insurance claim, which in this instance was for my pet! She has recently gone through a traumatic experience for her, being attacked by a fox which left her with infections and broken bones. As this was my first claim I was sceptical about what to do and what I was actually covered for. The lady who I spoke with was so informative and really empathetic of the situation. It was a really good first experience at an already stressful time. Reviewed on: 12th October 2023
Olivia 's avatar
Olivia

No complaints from me

5
Ive been with them for 4 years and all claims have been processed without any issues. Always recommend them when I get asked who I insure my dogs with. Reviewed on: 12th October 2023
karl cullen's avatar
karl cullen

Great to deal with

5
Very easy to access information and very clear and helpful during the claims process Reviewed on: 12th October 2023
Zeb Amin's avatar
Zeb Amin

Horse insurance

5
Easy company to deal with, very efficient staff, especially when I had need to claim first class Reviewed on: 12th October 2023
Lorraine Johnston's avatar
Lorraine Johnston

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