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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Inflexible customer service/communication.

Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Reviewed on: 30th December 2024

Compassion received during a difficult time

When I sadly lost by beloved border terrier, they were compassionate and they made it very easy and simple to make the necessary claim Reviewed on: 20th August 2024

Paid out so quickly and we're really helpful when ou...

Paid out so quickly and we're really helpful when our big sports horse needed surgery on his stifles! Made the whole process so much easier! Reviewed on: 20th August 2024

They settled my claim without any issue and were esp...

They settled my claim without any issue and were especially helpful and understanding. Reviewed on: 20th August 2024

Prompt compassionate service

My dog developed a serious health condition this year and all claims have been dealt with promptly, courteously and compassionately. Fabulous! Reviewed on: 20th August 2024

Been with them for years with 4 dogs.

Been with them for years with 4 dogs. One had skin condition then cancer always paid out no problems at all. Very good customer service Reviewed on: 20th August 2024

Positive experience

I've had no negative experience with The insurance emporium. Good value for money, I've not made a claim before, but I am happy with the customer service. Reviewed on: 20th August 2024

Great choice for pet insurance

I have had my two dogs insured with Insurance Emporium for at least 6 years. In that time i have had to claim for both dogs for one thing or another and had no issues with payments from them. Claim forms are easy to submit. And althought the renewal price increases (don't they all) so far these have been reasonable. Would recommend. Reviewed on: 20th August 2024

Ive always found them to be knowledgable and helpfull

Ive always found them to be most knowledgable and informative and helpful. willing to spend time in explaining the services and products so that everything is completely clear and making sure one has the right product and cover needed. Reviewed on: 20th August 2024

best experience when my cat passed away.

They provided me with the best experience in the last few months of my cat's life. Reviewed on: 20th August 2024

Simple to set up my policy and regular communications.

Simple to set up my policy and regular communications. Reviewed on: 20th August 2024

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