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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fast and reliable

No hassle and quick out when my car was sick Reviewed on: 12th September 2023

Brilliant service

I have never needed to use my pet insurance before. My dog sadly died of heart failure. Emporium insurance has been brilliant. I still have insurance for my other dog. I couldn’t fault how helpful they were. Thank you Emporium for your support. Keep up the great work. When distraught your clients need the help you give. Reviewed on: 11th September 2023

A bad situation turned into a hopeful one

This morning I thought there was no hope for my horse and was about to make the call to have her put to sleep as I simply could not afford her treatment. I called the Insurance Emporium and spoke to Rachel who was very professional, friendly and sympathetic towards the confusion with my policy. She has given me hope, although not guaranteed, that I can save my horse and I will be forever grateful that I got to speak to Rachel today, no matter the outcome. I really appreciate all she has done to try and assist me in this very heartbreaking time. Thank you so much Reviewed on: 11th September 2023

seemless renewal process for package needed

They offer a fair price for the package offered compared to others in the market. They are informative and customer service has been seemless with renewal. Have not made a substantial claim yet but are positive to get great support when needed. Reviewed on: 10th September 2023

Huge premium increase each year!

Every year with zero claims premium will go up 25/35% until you call to complain you will then get it reduced, where is loyalty, premiums need to kept as low as possible for loyal customers I have been with them 7 years. Not seen any loyalty benefits just increases Reviewed on: 10th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your comments. Without having the opportunity to review your specific policy it's difficult to advise. Premiums are calculated taking into account many factors, such as age, breed, location, increasing Vets Fees, and we do not rate on individual terms. We can at times offer a discretionary discount to a premium, however this is not guaranteed and is done as a goodwill gesture. Whilst we appreciate for some policyholders, a premium increase can be higher than expected, we are able to discuss changes to the policy such as a lower cover limit if applicable. Kind regards, Kirsty The Insurance Emporium Response date: 12th September 2023

Outstanding service

Needed treatment on our horse Ricky. Everything was sealt with efficiently and profesdionally Reviewed on: 8th September 2023

Treatment for French Bulldog

The Insurance Emporium were brilliant at explaining the conditions of the pet policy. They answered all of my queries clearly and were very friendly which was so refreshing. I would thoroughly recommend them. Reviewed on: 7th September 2023

Very friendly and efficient staff

I had to make a claim earlier this year. The staff I spoke to were very friendly and helpful, this made it a lot easier for me to claim. Reviewed on: 7th September 2023

Great equine insurer

Feel everything I need is covered very easily for my horse with The Insurance Emporium Reviewed on: 7th September 2023

Straight forward cat insurance

Very easy to set up and explained everything I needed to know clearly. Reviewed on: 7th September 2023

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