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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great insurance provider

I have recently had to claim for care of my cat & emporium responded quickly to tell me my claim was being processed- the claim was settled & paid with no quibbles. I have also used them historically for claims regarding my dog & the experience was good then too. All very straight forward which is just what you need from your insurance provider. Reviewed on: 14th September 2023

waste of time insurance

My cat ate a lilly so needed to stay in hospital for 2 nights 2 be treated. Basic treatment, just needed charcoal food and an IV, total cost was well within the insurance limit but this junk insurance doesn't cover for hospital fees except for the first £40. £40!!! are we having a laugh? It's my fault as I didn't read the small print but I went and got other quotes and none of the other providers have such an absurd clause. Definitely won't be renewing this garbage policy, not worth the paper it is written on Reviewed on: 14th September 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns. The limitation of £40.00 for hospitalisation is transparently detailed within the Vet's Fees section of the policy wording; this relates specifically to the accommodation, and does not include investigation or costs for treatment provided during the stay. We are sorry if the settlement was less than you were expecting. Kind regards, Simon, The Insurance Emporium Response date: 15th September 2023

Great service and easy to make a claim

Had yo claim on my pet insurance for the first time and when I phone customer services they quickly posted out a claim form and explained what was required to make a speedy claim. It only took about 3 to 4 weeks and the money was in my bank. I would definitely recommend this pet insurance company Reviewed on: 14th September 2023

Always pay out promptly

Unfortunately, I've needed to make a few claims these past 2 years because of various accidents etc. Insurance Emporium have always paid up promptly. Reviewed on: 14th September 2023

The claim was quick but the deductions were surprising

The claim went through directly from the emergency vet as my dog sadly passed away. We were charged nearly £900 but got back £49. I understand euthanisation and cremation aren’t included but what I was surprised by was the £149 deduction for the emergency vet consultation. When I called to enquire they said they only cover up to £90 for emergency vet visits. Given the current charges at vets, I expected other deductions but this definitely was not one of them. Nearly 12 years paying insurance, never claiming and to receive £49 felt like a bit of a let down. I understand it was in my policy wording but this is not something I had considered to check. I would expect other exemptions but not on consultations. Due to this, I will be insuring my other 2 dogs elsewhere. Hopefully this can be reviewed for other people, given the ever increasing veterinary consultation costs. Reviewed on: 14th September 2023

Reply from The Insurance Emporium Good morning, Please accept our condolences. We are sorry to hear you were disappointed by the settlement of the claim. Our policies will cover £90 of the out of hours fee if the condition is life threatening; out of hours fees are a surcharge for seeing the pet outside of usual hours. any fees for treatment would be considered under the terms of cover. Kind regards, Kirsty The Insurance Emporium Response date: 18th September 2023

Brilliant service and price

Insured our new puppy with Emporium. Rang with some questions. Got through straight away . Delightful lady took my call. Easy and friendly service and the price was by far the best for really good cover. Reviewed on: 14th September 2023

Friendly staff

Although there was confusion regarding my claim the service was professional and efficient. Once the confusion had been clarified Emporium settled the claim and continue to support my dogs life threatening Illnesses and care . Thank you . Reviewed on: 14th September 2023

Beaker

Our new rescue dog was very happy to play with his brother but got a bit carried away and bit him resulting in a vet visit and stitches!! After the excess was taken off we still got some money back to us! Wasn't as much as we hoped but every penny helps! Reviewed on: 14th September 2023

I've not claimed, but the process of selecting and the price seems good

I've not claimed, but the process of selecting and the price seems good. Reviewed on: 13th September 2023

Very good so far

Have not been with them long, put in several claims and sorted very quick. Good work. Impressed with how easy the process was to put in and manage a claim. Reviewed on: 13th September 2023

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