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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

An old Westie given fast service

Although my Westie is classed as a Senior due to her age the premiums I pay are very competative. When I recently had to claim for a tumour on her eyelid The Insurance Emporium could not have been more helpful. Was very easy to submit the claim and was paid out within days. Reviewed on: 20th August 2024

I've claimed on my insurance for my dog this year an...

I've claimed on my insurance for my dog this year and their communication was great, I didn't have to chase for payments and they were clear and concise on what they paid out for and what they didn't. Reviewed on: 20th August 2024

I wouldn't insure my dogs with anyone else

I've insured my dogs with the Insurance Emporium for years as they are unbeatable on price and have a great customer service. Reviewed on: 20th August 2024

Excellent company

The insurance was quick and easy to set up and the quote was very reasonable in fact it was the cheapest on the market Reviewed on: 20th August 2024

Easy to get through and discuss any questions needed...

Easy to get through and discuss any questions needed , staff are friendly and knowledgeable Reviewed on: 20th August 2024

Fabulous pet insurance company

They have been brilliant and very helpful with us whenever we have had a query. Reviewed on: 20th August 2024

Compared with other companies you came top.

Compared with other companies you came top , staffs were kind and helpful.,put me through with ease. Tell me my options are and let me decide. Your quotes surprised me. Reviewed on: 20th August 2024

Very easy to deal with at extremely difficult time

Very easy to deal with at extremely difficult time Reviewed on: 20th August 2024

When dealing with claims they are efficient, however...

When dealing with claims they are efficient, however when you get your renewal you need to read everything, as they make changes without highlighting them or informing you. Reviewed on: 20th August 2024

Amazing customers service, prompt and efficient.

Amazing customers service, prompt and efficient. Just all round the best I've ever come across. I trust my animals are valued and cared for Reviewed on: 20th August 2024

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