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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very efficient and clear

5
Excellent service. Quick feedback on claim. All you need from your pet insurance Reviewed on: 3rd September 2023
Brenda Kimber's avatar
Brenda Kimber

Friendly efficient service always answer the phone

5
My dog had to have an eye operation. They dealt with everything and dealt with the hospital directly regarding payments so I didn’t have to get involved with that side of things Reviewed on: 3rd September 2023
Sallie Jaye's avatar
Sallie Jaye

Pet insurance

5
Best company for pet insurance u pay a bit more there service is next to none had to use them for my dog operation and there was no quibles in paying for the op been with them for years wouldn never change Reviewed on: 3rd September 2023
Marino Argyrou's avatar
Marino Argyrou

Brilliant Pet Insurance Provider

5
Competitive rates and helpful staff Reviewed on: 3rd September 2023
Graham Shields's avatar
Graham Shields

Easy

5
We found the best value product for our border collie with the Insurance Emporium. Reviewed on: 3rd September 2023
Nick Bailey's avatar
Nick Bailey

Pet Insurance

5
Really good for money and they pay out claims really quick. We've been very happy with them. Reviewed on: 3rd September 2023
Tracey Johnson 's avatar
Tracey Johnson

Excellent customer service and support

5
Very helpful and informative about things when I had to make a claim. Made it stress free Reviewed on: 3rd September 2023
Pauline Brown's avatar
Pauline Brown

Pet Insurance

5
Had excellent customer service, was easy to set up and very competitive across the market Reviewed on: 3rd September 2023
Helen Moorhouse's avatar
Helen Moorhouse

Horse insurance

5
Very helpful when taking out the policy and giving me a step by step guide. Very professional. Reviewed on: 3rd September 2023
adele caswell's avatar
adele caswell

Excellent service

5
Best service that money can buy. Very professional and helpful at all times. I really wouldn't use anyone else. Reviewed on: 3rd September 2023
Brian Hinton's avatar
Brian Hinton

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