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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great insurer

So far my experience of Insurance Emporium pet insurance has been excellent. I have had very good customer service and it was easy to claim. Reviewed on: 3rd September 2023

Best value

At last found a company that takes the hassle out of looking for pet insurance and competitively prices with an easy to use customer portal, definitely recommend Reviewed on: 3rd September 2023

Competitive pet insurance

Great insurance company offering competitive prices, to insure my pet is fully protected at a reasonable cost. Reviewed on: 3rd September 2023

Excellent Service

Friendly staff and competitive prices. Keep up the great work Reviewed on: 3rd September 2023

An excellent service

Looked after both my cats very well when they had serious illnesses. Reviewed on: 3rd September 2023

Great value & customer service

Great value for money, good correspondence and customer service. 2nd year and bringing our older lab over in a couple of months. Reviewed on: 3rd September 2023

10

I have 3 dogs with you guys and service very good and good price I have on boy for me now soon I’ll be sing up him to you guys Reviewed on: 3rd September 2023

Excellent company

I’ve been with this company for all three of my dogs. Not only are they fast and fair with claims, but they are really sympathetic to the fact that if you are claiming then that probably means your pet is sick. They are very supportive. Reviewed on: 3rd September 2023

A pleasant and surprising experience

My old pet insurance was going up even though I had never made any claims in the years I had been with them. A friend recommended me to you. I was sceptical to start off with as I had not heard of you before, and my dog now being 9 years old I though that this would be a barrier to getting any decent insurance. Anyway I took the plunge and was pleasantly surprised how easy and reassuring it all was, knowing that my dog is well covered. Reviewed on: 3rd September 2023

Dog insurance

Good price for my 12 year old labrador. When I did need to claim, the claim was settled quickly and I received the full amount I was expecting. Reviewed on: 3rd September 2023

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