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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great service, great cover and amazing value

Knowing my dogs are covered gives me peace of mind. Fantastic customer service and couldn’t ask for better value. Reviewed on: 3rd September 2023

Good service

Easy and straightforward to set up insurance for my cats. Great service Reviewed on: 3rd September 2023

Great value & service

Great value & very easy to deal with when I had to make a claim Reviewed on: 3rd September 2023

Great Value, Great Service, Super Simple -

We have insured Cats and Dogs with The Insurance Emporium and always found them to be great value Reviewed on: 3rd September 2023

Fair priced insurance policies.

I haven't had to claim yet luckily, however friends of mine have and have had no problems. Even my vet said that the company are good at paying out. Reviewed on: 3rd September 2023

Any chance to not pay

Used a clause to do with scaring animals and live stock to not pay for vet bills on an indoor cat. Tried to appeal but they wouldn't change their minds. Even had my vets email them to say they are wrong and should change their decision. Reviewed on: 3rd September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. Our policies exclude fees as a result of behavioural issues; this exclusion includes the part regarding scaring livestock. If your vet considers there to be an underlying medical cause for the fees incurred we would take this into consideration. Please email us your details at [email protected] and we can have the matter looked at. Kind regards, Joe The Insurance Emporium Response date: 4th September 2023

Bertie

I have a daschound who has had problems with his spine ,the Insurance Emporium have been excellent regarding any of my claims Reviewed on: 3rd September 2023

Affordable insurance

I have had pet insurance with EP for a number of years now and they are very affordable and have paid out when I have had to claim Reviewed on: 3rd September 2023

Excellent Service

We have had to claim twice for out cats. Claim was dealt with quickly and fairly. Reviewed on: 3rd September 2023

Great

Brilliant customer service very helpfull Reviewed on: 3rd September 2023

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