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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good insurance that pay out fast

Although I have never needed to claim I know people who have and they paid out fast. Also have good range of products Reviewed on: 23rd August 2023

Brilliant from start to finish

I have had dogs for over 30 years all insured. For the last 20 years we have been with the Insurance Emporium. Their terms (very, very important) are clear and concise and their monthly fees extremely competitive. Our recent claim was dealt with and paid within two weeks. The actual claim process was swift and easy, simply downloading the claims form. There telephone lines are also answered swiftly and professionally. In this day and age and current economic climate, The Insurance Emporium has surpassed all my expectations. A breath of fresh air in this ever increasing economic climate. Reviewed on: 23rd August 2023

I love insurance emporium!!

This company is very easy to deal with, no secret hidden clauses, simple to renew, and the most competitive prices. Reviewed on: 23rd August 2023

Great service

Had to make a claim on pet insurance. Couldn't believe how simple it was, and how quick the payment was made to me. Will put my other dog on this company when the renewal is due Reviewed on: 23rd August 2023

Terrible

No customer service, don’t care about their customers. We are fully paid up on our premiums and our pet is fully up to date on all vaccinations yesterday they still won’t pay out. Just a rip off. Reviewed on: 23rd August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your concerns with your recent claim. Without having sight of the policy, it is difficult to confirm what has happened. If you would like us to investigate further, please email us at [email protected], and a member of our Customer Experience Team will look into this for you. Kind regards, Simon, The Insurance Emporium Response date: 24th August 2023

Kept emailing

I told them by dog had died and they kept emailing me with marketing rubbish - not what you want when trying to grieve Reviewed on: 23rd August 2023

Reply from The Insurance Emporium Good morning, Please accept our sincere condolences for your loss. We are sorry to learn of your comments. We would like to look into this to understand what has happened. If you would like us to investigate further, please contact us at [email protected]. Kind regards, Simon, The Insurance Emporium Response date: 24th August 2023

Really impressed

My cat Bonnie was very poorly. When I had to make a claim regarding her medical care it was easy and straightforward. This was exactly what I needed. I wanted to focus on taking care of my cat rather than worry about paperwork and trying to claim. I have two other cats that are insured with Insurance Emporium and I am confident that they will give me the same service if either of them needs it. Reviewed on: 23rd August 2023

Reasonably priced

Reasonably priced cat insurance. We've got all of ours insured with this company. Whenever I've had a need to call them they're very helpful, kind and knowledgeable. Reviewed on: 23rd August 2023

Waste of money

Stupidly took the insurance at a cheap price and now won't honour claim!!!!!!!! Reviewed on: 23rd August 2023

Reply from The Insurance Emporium Good morning, We're sorry to learn of your concerns. Without sight of your policy, it’s difficult to respond to why your claim was not paid. If you would like us to investigate further, please email us at [email protected], and we will assist you. Kind regards, Simon, The Insurance Emporium Response date: 24th August 2023

Great insurance company

Always super easy to deal with when I have had to put a claim in for my pet. Quick to pay out also Reviewed on: 23rd August 2023

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