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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Competitive, no fuss insurance

We've used the Insurance Emporium for around four years now, I can never find a better quote and the cover I take is very comprehensive. We had to make a claim this year and the whole process was straight forward and painless. Reviewed on: 22nd August 2023

Professional insurance providers

My vet liaised with Insurance Emporium concerning my pet dogs operation and was compensated within two weeks without any problems. Reviewed on: 22nd August 2023

Very helpful when claiming for puppy, and payment was made in a very reasonable time

My young puppy was found to have leg calf Perthes disease so had to have her the ball of her hip removed I had not made very many payments but all of my claim was paid. Reviewed on: 22nd August 2023

new policy

Having been a customer for several years, the staff is always, polite, friendly, and professional. Showed sincere compassion when we lost one of our dogs, did not feel as though we were just a number :) Reviewed on: 22nd August 2023

Insurance Emporium

A great organisation to deal with, good value for money premiums and very professional and supportive attitude when dealing with a claim- highly recommend Reviewed on: 22nd August 2023

tilly

the best provider when my dog was poorly Reviewed on: 22nd August 2023

First Class

Excellent service at all times, well deserved No.1 Reviewed on: 22nd August 2023

Excellent Customer Service

I have needed to make a substantial claim for my dog who needed 3 operations in a short space of time. I didn't think for one minute that everything would be covered as it was very expensive, but to my surprise, all I have had to pay is the excess. The staff were very helpful throughout the claims process and I have had no issues at all with the overall service from this Company. I would definitely recommend to anyone to purchse insurance through this company. Reviewed on: 22nd August 2023

professional and efficient

Very helpful and efficient in everything between us Reviewed on: 22nd August 2023

Pet Insurance made easy

The Insurance Emporium have been providing my pet insurance for a number of years, I find them very transparent, easy to renew and value for money. Highly recommend. Reviewed on: 22nd August 2023

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