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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

The Insurance Emporium have exceeded my expectations

The Insurance Emporium have exceeded my expectations. I am extremely happy with the level of service I have received. Reviewed on: 12th August 2024

Customer Service With A Human Touch.

Called to amend policy details having made an error in my declaration. Operator was a delightful lady who assuaged my concerns and was extremely empathetic when I advised of my dog's previous travails. This level of human kindness towards strangers is unfortunately rare in this day and age. Very impressed with customer service. Reviewed on: 9th August 2024

Good quote and good amount of cover

Good quote and good amount of cover Reviewed on: 8th August 2024

Real people to speak to...

You can speak to a real person on the phone if you have questions or claims. No automated answer machines. No Indian call centre. My claims have always been repaid promptly and fully explained to alleviate stress and worry. Reviewed on: 7th August 2024

Straight forward pet insurance

Easy to insure my pet with the level of service required - very straightforward website and good customer service with any queries raised. I've never had to claim so cannot comment on this service yet but so far very happy with the service offered. Reviewed on: 7th August 2024

Very personal and value contact.

Very personal and value contact. Reviewed on: 6th August 2024

Customer service is top notch.

I was very pleasantly surprised when due to my blunder I have messed up my payment and upon contacting CS my problem was dealt with very quickly. So polite and efficient. The whole process was very pleasant - very happy. Reviewed on: 6th August 2024

Fast, efficient and reassuring service.

My dachshund developed a lump and the insurance emporium covered the removal. We encountered swift cover and payment. Our aging dogs have had life time cover since pups, and for years no claims were made, but now a fair few, and we have peace of mind with the tnsurance emporium. Reviewed on: 5th August 2024

Curteous and Efficient Service

Always received a curteous and efficient service. Claima are processed quickly and fairly Reviewed on: 5th August 2024

Friendly.

Friendly. Easy to speak to and quick resolution Reviewed on: 5th August 2024

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