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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Emporium provide stress free pet insurance

with really competitive pricing, Emporium have been my pet insurance company of choice for many years. I feel assured thatchy have my best interests at heart. Reviewed on: 1st August 2023

Different levels of cover

Great options to choose from. Friendly customer services when I rang up. Easy to use website and customer account. Have already recommended to several people. Reviewed on: 1st August 2023

I have been with this company for 6 years and would never change

I have used this company ever since my pup was 8 weeks old and they are brilliant, polite on the phone, efficient and pay claims on time. Their service is an old fashioned customer care package that I thought had long gone. Reviewed on: 1st August 2023

Very helpful

I cannot fault the service I receive from this company. They are very helpful and have agents who are caring and knowledgeable. Reviewed on: 1st August 2023

Great service

The claim was paid out quickly and everything was clearly explained. Reviewed on: 1st August 2023

honest and helpful

I have found these to be honest and helpful. They are always fast in dealing with a claim Reviewed on: 1st August 2023

Quick & Efficient

Two big claims on our oldiest dog, they paid up quickly and with no arguments or quibbles. It made a stressful time easier for us. Good cover and customer support with value for money policies. You never know how good an insurance company is till you claim!! Reviewed on: 1st August 2023

They took my money for years then refused to pay when my cat got seriously ill.

my cat had cystitis years ago and when I took out insurance for her I accepted that a urinary infection would be considered a pre-existing condition not covered by the insurance. What the company failed to tell me is that they consider renal failure to be the same thing as a urinary infection so when, years later, I asked for help to cover the costs of this serious condition they refused to pay. I am extremely angry about this. Reviewed on: 1st August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. We understand that when you purchased your policy you disclosed the previous issues with your cat's urinary system. Due to this, we placed an endorsement on the policy due to an increased risk and provided this with your policy documents excluding the urinary system as a whole. Your policy documents have also been provided at each renewal confirming under what terms we can supply cover. Unfortunately your recent claim fell under the exclusion placed for the urinary system, and therefore the costs were unrecoverable. We appreciate this may not be the answer sought however if you remain unhappy please contact us at [email protected] and one of our Customer Experience Team will acknowledge your concerns within 5 working days. Kind regards, Kirsty The Insurance Emporium Response date: 2nd August 2023

Everything you could ask for and more!!

There is always that level of doubt with pet insurance. Will we need it, will it really cover our needs? will they pay out? Well we have policies with the Insurance Emporium for all 3 of our dogs and we could not recommend more!! Unfortunately we have had different issues with each of our dogs, ranging from allergies to our older dog suffering a number of health issues but we have always found the team are helpful, knowledgeable, payments made super efficiently and great communication through the whole process. There have been no crazy silly increases the following years either so we have been with them for years now. Highly recommend!! Reviewed on: 1st August 2023

Super simple and easy

I have been with the insurance emporium for a number of years now. Their renewal prices have been great, their website is easy to navigate and use and policies are very clear. I rang customer services for a query surrounding my policy and they were very helpful and quick to resolve my questions and were happy to send me written confirmation straight away. Really happy with the service I have received and would recommend to friends Reviewed on: 1st August 2023

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