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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Reasonable prices and easy to claim

I have had both of my dogs covered for several years and have found that the premiums have been reasonable compared to similar products. I have had several claims and these have been paid our promptly Reviewed on: 1st August 2023

Always helpful and prompt

Whenever I've had to claim from or contact The Insurance Emporium, I have always been greeted by friendly and knowledgeable staff. They make the process very easy and stress free. Reviewed on: 1st August 2023

Pet insurance

It was really easy to set up pet insurance. My pet has pre-existing conditions and the agent dealt with these sensitively and managed my expectations going forward. Online website also easy to use to manage my account Reviewed on: 1st August 2023

Reliable, reassuring and reactive

You have insurance for when it’s needed, for when your pet is in need. The emporium is reliable, responsive and reactive in your time of need, giving you peace of mind when you need it most. Reviewed on: 1st August 2023

Gold star pet insurance

Thankfully not had to make a claim yet so cannot comment on how claims are handled but cover seems top class for my vip ( very important pet) Reviewed on: 1st August 2023

Stress free dog insurance

Couldn’t be simpler ! Have an old dog with lots of vets bills , that are all processed and refunded in less than a week . Reviewed on: 1st August 2023

Great service, very easy to claim.

By far one of the cheapest companies for the level of cover and extremely easy to claim when we needed to. Have been with them for close to 5 years now for that reason. Reviewed on: 1st August 2023

Fast service

Fast, efficient service when putting in a claim and professional communication skills. Reviewed on: 1st August 2023

Good service made simple!

I have used The insurance emporium for several years now to protect my two gorgeous cats under a pet insurance policy. The company makes the process of buying my pet insurance simple - and that’s a real benefit when dealing with a hectic schedule. Thankyou Insurance Emporium! Reviewed on: 1st August 2023

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