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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Incredibly competitive pricing and easy to deal with

They were recommended to me by a friend because of their competitive costs for pet insurance, and I’ve recommended to many other friends since. I’ve also received excellent service when making a claim. Reviewed on: 1st August 2023

Easy

Easy to contact, easy to talk to, easy to resolve any queries or issues Reviewed on: 1st August 2023

Very professional

Easy to use and give clear information. Competative with quotes and professional in all their handling of matters. Would thoroughly recommend. Reviewed on: 1st August 2023

Customer service second to non

I am writing this review as i have had two insurance products from TIE, and unfortunately had to claim on them, on doing so i found th eteam on the other end of the phone could not do more to help. In fact on th erecent death of one of my GHDs TIE reached out to me telling me how sorry they were for our loss, and that they had immediately stopped any future payments being taken, then went on to pay me the last claim i had made. Thank you TIE Reviewed on: 1st August 2023

Good customer service

Friendly and helpful customer service. Simple and easy to get a quote from their website. Great insurance cover at a reasonable price. Reviewed on: 1st August 2023

Excellent product.

Everything was spelled out to us about the product, Quick and easy to do and set up. Reviewed on: 1st August 2023

Best 4 TeddiBear

After much shopping around Emporium turned out to be the very BEST insurance company for my Romanian Rescue dog Teddi, we are more than satisfied with this company!! Reviewed on: 1st August 2023

Overall very good

Very friendly team trying their best to help out when needed! They do get more expensive each year though, which is a real shame. Reviewed on: 1st August 2023

They are very easy to communicate with and response to claims is very good

I found them very easy to use over the phone and email Not just with claims for other enquiries about my policy All the staff were very helpful over the phone Reviewed on: 1st August 2023

Easy claims

Fuss free claims process. We never have to argue and they let the vet do our paperwork Reviewed on: 1st August 2023

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