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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

They are quick to deal with claims

They are quick to deal with claims, either direct from the vet or myself. Getting expensive with an older cat, but that is to be expected. Reviewed on: 5th August 2024

Insure six dogs

I have six dogs insured by them and they always manage to keep the renewals at a manageable price. Unable to find a better price with the same cover, always very helpful with any queries. Reviewed on: 5th August 2024

When my labrador was dying with cancer they dealt wi...

When my labrador was dying with cancer they dealt with my claims instantly, they were really helpful and very compassionate on the helpline which was a great help at a difficult and heartbreaking time Reviewed on: 4th August 2024

Outstanding

Iv had emporium for the last 4 years and had to claim a handful of time and every time has been so simple, never had a problem, they have made it so quick and easy to do and the customer service is 10/10 Reviewed on: 3rd August 2024

Customer service unbeatable

The process was easy and when my dog had to have emergency surgery thier customer service was unmatched rhey even spoke with the vets directly for us to sort the insurance as we were not in mental state to figure it all out they have been fantastic Reviewed on: 3rd August 2024

Great company to deal with.

Great company to deal with. Easy , fast with fantastic customer service. Reviewed on: 2nd August 2024

Great insurance

Easy to get a quote, plain simple language, easy to buy the policy. I haven't had to make a claim but all communications I have had with them have been excellent. Reviewed on: 2nd August 2024

Very reasonably priced and good at paying out

Very reasonably priced and good at paying out Reviewed on: 2nd August 2024

Insurance claim was straight forward and hassle free

Insurance claim was straight forward and hassle free Reviewed on: 2nd August 2024

Claims are quickly dealt with and staff are friendly.

Claims are quickly dealt with and staff are friendly. Reviewed on: 2nd August 2024

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