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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fab insurance company

Have used insurance emporium for couple years now, always dealt with my pets claims promptly, never had an issue getting in contact via email or telephone. Reviewed on: 31st July 2023

Pet insurance

I have not had to make a claim but the customer service is always excellent when I need to contact them. They have quick responses and are very happy to help even with the smallest query. I would recommend to friends and family Reviewed on: 31st July 2023

Excellent insurance.

I have 3 digs insured with The Insurance Emporium - not only they offer a competetive cost but also they deal with any claim promptly and to my full satisfaction. Reviewed on: 31st July 2023

Helpful

Have had a great experience with the insurance emporium: helpful , professional, value for money . Reviewed on: 31st July 2023

The best pet insurance we have ever had

The insurance Emporium is by far the best insurance company out there. When our previous cat was diagnosed with cancer and had to undergo chemotherapy they support us with no issues. It massively took some of the stress away. Because of this we have recommended they to everyone and signed up our other cat with them who was previously with More Than. I will always use them over other providers. Reviewed on: 31st July 2023

Great insurance, excellent service

I have used the Insurance Emporium for the last 14 years, for several of our pets and found their premiums competitive and helpful friendly service, always paying out when necessary, I will continue to use this company and would not hesitate to recommend them. Reviewed on: 31st July 2023

Efficient friendly caring service.

Claims are settled quickly, communication is excellent and customer service is 10/10. Reviewed on: 31st July 2023

Friendly Service

I have found The Insurance Emporium to be a fantastic company. Always friendly excellent advice. I have a 22year old cat with ongoing health problems. His Insurance claims are settled quickly. Reviewed on: 31st July 2023

Dog Insurance

Absolutely fantastic, quick response and no quibble on payout Reviewed on: 31st July 2023

Reasonably priced pet insurance

Fortunately, I have not had the need to make a claim but the monthly payments are reasonably priced. Communication is good Reviewed on: 31st July 2023

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