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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great Insurer

I would definitely recommend Emporium , as a customer for pet insurance. My cat developed lifelong conditions and Emporium were very helpful, paid claims promptly with no fuss. My cat passed away and I have insured my new cat with Emporium. I have confidence in them and especially as my pet is 15 and they still insured ‘for life’ policy. Emporium are the best pet insurer I have used Reviewed on: 31st July 2023

Fab insurance company

Have used insurance emporium for couple years now, always dealt with my pets claims promptly, never had an issue getting in contact via email or telephone. Reviewed on: 31st July 2023

Pet insurance

I have not had to make a claim but the customer service is always excellent when I need to contact them. They have quick responses and are very happy to help even with the smallest query. I would recommend to friends and family Reviewed on: 31st July 2023

Excellent insurance.

I have 3 digs insured with The Insurance Emporium - not only they offer a competetive cost but also they deal with any claim promptly and to my full satisfaction. Reviewed on: 31st July 2023

Helpful

Have had a great experience with the insurance emporium: helpful , professional, value for money . Reviewed on: 31st July 2023

The best pet insurance we have ever had

The insurance Emporium is by far the best insurance company out there. When our previous cat was diagnosed with cancer and had to undergo chemotherapy they support us with no issues. It massively took some of the stress away. Because of this we have recommended they to everyone and signed up our other cat with them who was previously with More Than. I will always use them over other providers. Reviewed on: 31st July 2023

Great insurance, excellent service

I have used the Insurance Emporium for the last 14 years, for several of our pets and found their premiums competitive and helpful friendly service, always paying out when necessary, I will continue to use this company and would not hesitate to recommend them. Reviewed on: 31st July 2023

Efficient friendly caring service.

Claims are settled quickly, communication is excellent and customer service is 10/10. Reviewed on: 31st July 2023

Friendly Service

I have found The Insurance Emporium to be a fantastic company. Always friendly excellent advice. I have a 22year old cat with ongoing health problems. His Insurance claims are settled quickly. Reviewed on: 31st July 2023

Dog Insurance

Absolutely fantastic, quick response and no quibble on payout Reviewed on: 31st July 2023

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