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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Claim Kings

Cannot fault the way they have dealt with claims . Quick payment of all claims Reviewed on: 31st July 2023

Very happy with our pet insurance! X

Weve been with emporium for many years and when we came to claim for our cat binky its was so easy and efficient! They paid the vets directly for us and so quickly! X Reviewed on: 31st July 2023

They do pay up!

Have had to claim for pet insurance twice this year, no hassle at all and claims were paid quickly. Easy to speak to advisors and helpful. Great company to deal with. Reviewed on: 31st July 2023

Reliable and affordable unlike so many other companies.

I have all 3 of my dogs insured with IE - I also work with dogs and recommend them to all my clients. I have used cover for my lifetime for horses, cats and our dogs not to mention my pet care business and have found Insurance Emporium to be not only the best but pleasantly the most affordable. With the cost of living as it is I am so grateful to have affordable cover for my animals that mean the world to me that is also reliable when you need them and have to claim and don't go out their way to slip out of paying. I have peace of mind that my dogs will get the care that they need if anything god forbid would happen and that as a company they are not looking for any excuses to double their fees once you have claimed. For these reasons I highly recommended them. Reviewed on: 31st July 2023

Great price, Great service

I found The Insurance Emporium a great company to deal with, great policy, great price & great service. Reviewed on: 31st July 2023

Lifetime pet insurance

I've 2 Lifetime Pet Premiums and I've never had any difficulty in claiming, or getting in touch when I've had any queries about my policies. Very helpful Reviewed on: 31st July 2023

Horse insurance 5*

After unfortunately having to claim more than once, Insurance Emporium have always paid out without question. They have paid up to the maximum without any stress :) Reviewed on: 31st July 2023

Great company

Reimbursed very quickly after our dog became seriously ill. Process was very straightforward and no added stress when claiming. Reviewed on: 31st July 2023

Great service

It is so easy to make a claim, reasonable pricing. And the customer service is great if you have the smallest of questions. As a first time dog owner I can say I have full trust in The Insurance Emporium!! Reviewed on: 31st July 2023

Lovely customer service

Always had a lovely experience on the phone with these guys. Never been an issue renewing and honest with it too Reviewed on: 31st July 2023

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