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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Peace of mind cover

Great competitive quote with good all around cover Reviewed on: 31st July 2023

Good at what they do

They are helpful, professional and courteous. Reviewed on: 31st July 2023

Fantastic service and price for dog insurance.

Great company with excellent service and great price for annual let insurance! Reviewed on: 31st July 2023

So easy to set it up.

I was looking for horse and you offered really good value for money and great cover. I must of looked at at least 15 other providers but liked yours the best. I st it up easily on the Internet. A few days later I phoned and added trailer cover. I was so easy and I got a multi policy discount which I wasn't expecting, Reviewed on: 31st July 2023

Great customer service

I have 6 dogs insured. I have one with cancer which has been a dreadful time. Emporium has been excellent . They have answered all my questions. They pay up as soon as possible. One man was so caring sorting my payment same day. Thoroughly recommend Reviewed on: 31st July 2023

Best Pet Care ever.

Best Pet Care ever, given at the stressful end to our beautiful pet cat's life. X Reviewed on: 31st July 2023

Excellent

Excellent service and very competitively priced, would definitely recommend Reviewed on: 31st July 2023

Great service

A company you can trust when you need them, great customer service and pay out quickly when needed and very fair prices. Reviewed on: 31st July 2023

Superb Hassle Free Pet Insurance

It does exactly what it says on the tin. It is so reassuring to get such good customer and claims service in this day and age where many other organisations struggle to provide good customer service. Reviewed on: 31st July 2023

5*****

Very professional, customer service excellent, easy to deal with, a pleasure to deal with our pet insurance Definitely without a bout recommend. Reviewed on: 31st July 2023

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