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The Insurance Emporium: Pet insurance reviews

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4.85
Based on 5,995 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5995)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

5
When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024
Eric Hamilton 's avatar
Eric Hamilton

Very helpful customer service support which is easy...

5
Very helpful customer service support which is easy to use and quick as well. Knowledgeable staff who understand the policies and can help explain anything necessary. Reviewed on: 31st July 2024
MrsB's avatar
MrsB

I have made a claim on two occasions, the experience...

5
I have made a claim on two occasions, the experience was stressfree and concluded quickly. Reviewed on: 31st July 2024
Sara James's avatar
Sara James

Its just so easy and very polite staff to deal with.

5
Its just so easy and very polite staff to deal with. so happy, nothing is a problem Reviewed on: 31st July 2024
Mrs T Johnson's avatar
Mrs T Johnson

simple and well defined insurance

5
simple and well defined insurance Reviewed on: 31st July 2024
neil c's avatar
neil c

Great value for money

5
I initially had 1 cat insured. I've since got a dog and he too is insured as its great value for money and easy to access your account online. I've just my other 2 cats insurance to the insurance emporium too. Saving me hundreds of pounds Reviewed on: 31st July 2024
Lia H's avatar
Lia H

I have never had a bad experience with my claims wit...

5
I have never had a bad experience with my claims with The Insurance Emporium. They’ve never refused my claims and have always been very helpful if I have needed to contact them to ask questions about my policy. I would recommend and have recommended them to friends! Reviewed on: 31st July 2024
Samantha Watkins's avatar
Samantha Watkins

Easy to organise renewal.

4
Easy to organise renewal. Have not had any other communications at the moment so cannot comment Reviewed on: 31st July 2024
Pat Ewbank's avatar
Pat Ewbank

Excellent service

5
They have been very helpful and quick to respond to queries and when I have needed to make changes to my account Reviewed on: 31st July 2024
Ryan's avatar
Ryan

Excellent service

5
Straightforward to submit the claim. It was dealt with and the claim paid in full promptly. Reviewed on: 31st July 2024
Julia B's avatar
Julia B

Initially, could not find the excesses on the quote.

1
Initially, could not find the excesses on the quote. It referred to the Schedule, but as I had not purchased the insurance yet, I had no Schedule. Rang the Helpline, assuming it was just me being daft and over looing it, but it appears not, as they could not find the excesses either. The suggestion was I could apply, and cancel in 14 days to find out the excesses. Against what should have been my better judgement, I did this, and swiftly found out the excesses made the policy uncompetative, and not fit for my needs. Requested it be cancelled within an hour of receiving the email acknowledgement, and that was four days ago, and I have not heard a peep from The Insurance Emporium to confirm receipt of the cancellation. N.B. The Insurance Emporium responded to my review elsewhere, claiming they had emailed confirmation of cancellation to me. I have never received that email, and have checked junk mail folder to ensure it had not been incorrectly sent there. Reviewed on: 31st July 2024
JJS's avatar
JJS

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