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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

best insurance company by far

i use IE for all my horses , so easy to deal with , so friendly and the staff are so helpful . i had a poorly pony this year and its the 1st time iv had to deal with a insurance claim like this before , there were a few issues with details on my insurance ( on my behalf not there's ) I'm dyslexic so struggle with alll the wording and the dos and don'ts , any questions i had or things i didn't understand were explained in full to me , and the team was fantastic . it makes it really hard for me as my reading is very poor , i honestly couldn't thank the team enough for helping me fix my pony . they were so patient and understand with me . great company have recommended to lots of my horsey friends . thanks guys . rachel Reviewed on: 31st July 2023

Good service

Helpful and friendly :) The team were knowledgable and friendly when sorting my policy and the website and phone line team are helpful and clear Reviewed on: 31st July 2023

would recommend

Good price, good cover and easy access. Reviewed on: 31st July 2023

Best value by monthly payments

Life time insurance for dog and paid monthly so £6000 vet fee renews each month Reviewed on: 31st July 2023

Pet insurance

Always kept upto date with any changes and fantastic customer service Reviewed on: 31st July 2023

DOG INSURANCE

Helpful and reasonably priced - cover Europe too Reviewed on: 31st July 2023

Value for money

Great value for money, prompt payment of claims Reviewed on: 31st July 2023

Great Insurance Company for all our pets

We have been with The Insurance Emporium for several years for our cats and dogs. having been highly recommended by friends. We have fortunately only had to make one claim which was settled very promptly. Would highly recommend. Reviewed on: 31st July 2023

Perfect!

Ultimate service- staff show compassion and understanding in what can be very difficult circumstances Reviewed on: 31st July 2023

First time buyer

Their web ste is easy t use. Their rates are compative Reviewed on: 31st July 2023

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