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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

First time buyer

Their web ste is easy t use. Their rates are compative Reviewed on: 31st July 2023

Hassle free insurance!

Great policy, easy claims, good comma and support, hassle free. Sorted Reviewed on: 31st July 2023

Quick, professional and highly recommend!

The Insurance Emporium helped me so much when I needed to make a claim, they were so quick, efficient and explained everything thoroughly! I highly recommend them, they really are the best in the market! Reviewed on: 31st July 2023

friendly and no nonsence love it

very understanding about the loss of our pet and even had a refund with a sorry note not the usual behaviour you get from other insurers Reviewed on: 31st July 2023

Professional, efficient , excellent customer service customer

I have a policy for a horse , the cost of the policy and the cover is very reasonably priced. Unfortunately I have had to make a few claims for treatment after an injury , my claims have always been dealt with speedily and when I have had to speak to customer services they have always been very helpful , professional , efficient and polite .Would highly recommend Reviewed on: 31st July 2023

Horse insurance

Very competitive price, very informative. Clear and easy to navigate website. Reviewed on: 31st July 2023

Reliable pet insurance

I had a couple of claims and experienced very good customer service. Any questions I had were answered. Easy to set up the policy and good value for money. Reviewed on: 31st July 2023

Great company

Used this company for a few years and highly recommend. Great value, great communication, great service. Will use for many more years! Reviewed on: 31st July 2023

Efficient service

I'm impressed with the efficiency with which the Insurance emporium deal with the claims I make for my pets' treatment. No quibbles and very speedy payment makes everything easier for me. Reviewed on: 31st July 2023

Pays up no quibble

Had several claims which can be as stressful as a poorly fit baby. So far not the case. Very happy and would recommend to any one who has a fur baby. Reviewed on: 31st July 2023

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