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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Hassle free insurance!

Great policy, easy claims, good comma and support, hassle free. Sorted Reviewed on: 31st July 2023

Quick, professional and highly recommend!

The Insurance Emporium helped me so much when I needed to make a claim, they were so quick, efficient and explained everything thoroughly! I highly recommend them, they really are the best in the market! Reviewed on: 31st July 2023

friendly and no nonsence love it

very understanding about the loss of our pet and even had a refund with a sorry note not the usual behaviour you get from other insurers Reviewed on: 31st July 2023

Professional, efficient , excellent customer service customer

I have a policy for a horse , the cost of the policy and the cover is very reasonably priced. Unfortunately I have had to make a few claims for treatment after an injury , my claims have always been dealt with speedily and when I have had to speak to customer services they have always been very helpful , professional , efficient and polite .Would highly recommend Reviewed on: 31st July 2023

Horse insurance

Very competitive price, very informative. Clear and easy to navigate website. Reviewed on: 31st July 2023

Reliable pet insurance

I had a couple of claims and experienced very good customer service. Any questions I had were answered. Easy to set up the policy and good value for money. Reviewed on: 31st July 2023

Great company

Used this company for a few years and highly recommend. Great value, great communication, great service. Will use for many more years! Reviewed on: 31st July 2023

Efficient service

I'm impressed with the efficiency with which the Insurance emporium deal with the claims I make for my pets' treatment. No quibbles and very speedy payment makes everything easier for me. Reviewed on: 31st July 2023

Pays up no quibble

Had several claims which can be as stressful as a poorly fit baby. So far not the case. Very happy and would recommend to any one who has a fur baby. Reviewed on: 31st July 2023

Simply the best

Always there when needed that gives me absolute confidence Reviewed on: 31st July 2023

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