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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent Vets Insurance

Brilliant customer care. Great information. Affordable yearly prices. Quick to pay out. I would highly recommend Emporium. Thank you! Reviewed on: 31st July 2023

Excellent Service

We would thoroughly recommend The Insurance Emporium. All claims have been dealt with very quickly and efficiently. They haven't quibbled about anything, and the annual fee is always reasonable. Reviewed on: 31st July 2023

Excellent

Very effective, easy to use and informative platform. Reviewed on: 31st July 2023

Great cover and claims

My last little girl was covered this company. The lunar cover is brilliant and they never had a problem paying claims. Glad I covered my Pearl this time. Let's hope I don't need to claim, but feel safe knowing they are there Reviewed on: 31st July 2023

Very well priced insurance with quick answers to your questions

Great company. Always very helpful and quick with dealing with any questions you may have and fast at sorting claims out Reviewed on: 31st July 2023

Very easy company to deal with

Very easy to arrange your policy. Customer care very good and responsive if you have any queries Reviewed on: 31st July 2023

Amazing pet insurance

We have two pets insured and they provide brilliant cover and service. Claims are always actioned promptly. Would highly recommend for pet insurance Reviewed on: 31st July 2023

no hassle good price

helpful whith queries good prices good website helpful staff Reviewed on: 31st July 2023

Pets

Great company as when I first joined they was the cheapest I could find and the best thing is you get multiple pet insurance as I have three cats and one dog and it’s nice to have them all in one. Best move I have ever made. Reviewed on: 31st July 2023

Reasonably priced, very efficient!

Our dog and cat were both insured with The Pet Emporium. We had yo claim regularly for our dog's heart condition and always ground them reasonably priced and very efficient. Our dog recently passed away and The Pet Emporium were very sympathetic and efficient when it came to cancelling his insurance. Our cat continues to be insured with them and the premium is very competitive. I would highly recommend The Pet Emporium. Reviewed on: 31st July 2023

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