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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Reliable, open, no nasty hidden surprises.

I submitted regular claims for my old dog Maggie, the process was very straight forward and claims were settled quickly. This made life a lot easier for me and my dog. The company took a pragmatic approach which I appreciated. The comms were clear and well explained. Reviewed on: 31st July 2023

Great service

We recently had to have a full procedure for our dog who got very ill. The Insurance Emporium were great and got our claim processed in no time at all. Reviewed on: 31st July 2023

The best

Very fair and trusted insurers. I wouldn’t go anywhere else Reviewed on: 31st July 2023

Efficient

I moved to Insurance Emporium with my new horse and when I have spoken to them they have been very helpful and polite, and explain things in an easy to understand way. Reviewed on: 31st July 2023

Great cover

Both my dogs are covered with The Insurance Emporium and have been for a number of years. Easy to deal with and good pricing. Reviewed on: 31st July 2023

Reliable service

Claim paid promptly- can't ask for more. Reviewed on: 31st July 2023

Reliable

Have been with Insurance Emporium for many years, and they have always had my back. Reviewed on: 31st July 2023

Great and friendly

Great horse insurance Very helpful and can always speak to a real person. Reviewed on: 31st July 2023

Never had an issue

I've luckily never had to actually use the insurance from these guys but I do think everything on their website is straightforward and easy to use Reviewed on: 31st July 2023

Great price and service

Very competitive prices and good cover range Reviewed on: 31st July 2023

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