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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Hassle free

Easy and hassle free claims process. Always been pleased with quick communication and settlement Reviewed on: 31st July 2023

easily the best value pet insurance

good value cover ... many other companies out there charge multiples higher, som even quote the cost as per month to make it look smaller Reviewed on: 31st July 2023

Excellent cover at a good price

Policy provides comprehensive cover at an affordable price Reviewed on: 31st July 2023

Great company very helpful

Very good customer service and easy to get through to them Reviewed on: 31st July 2023

Fantastic in every way

Perfect customer service, Tina was brilliant, as were her colleagues over the years, claims and payments quickly sorted out, absolutely faultless , would highly recommend to everyone. Reviewed on: 31st July 2023

Very impressed

Very impressed with this company, no long wait on the phone and when you get through they are really helpful, great priced insurance for both my dogs. Would definitely recommend Reviewed on: 28th July 2023

Reply from The Insurance Emporium Good afternoon, Thank you for the review, we are pleased to be of service. Kind regards, Kirsty, The Insurance Emporium Response date: 31st July 2023

Friendly and Accurate Service

Spoke to Beth regarding direct debit account changes and she was very friendly but still professional and extremely helpful. The information was accurate and speedy. Many thanks Beth Reviewed on: 28th July 2023

Reply from The Insurance Emporium Good afternoon, Thank you for the review, we are pleased you were happy with the service. Kind regards, Kirsty, The Insurance Emporium Response date: 31st July 2023

Great company

Pet insurance have always looked after us, Daniel the advisor on our renewal was great! Reviewed on: 28th July 2023

Reply from The Insurance Emporium Good afternoon, Thank you for the review, we are pleased to be of service. Kind regards, Kirsty, The Insurance Emporium Response date: 31st July 2023

Customer service

I have 2 policies for my horses and have had to claim a couple of times on one of them. They have always been great and paid out when you call them they are so friendly and helpful. Am going to change my pet insurance to them. Would highly recommend Reviewed on: 19th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 20th July 2023

Fantastic customer service

The customer service and transparency is second to none.. really lovely process from start to finish Reviewed on: 19th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 20th July 2023

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