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The Insurance Emporium: Pet insurance reviews

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

8%

1%

0%

1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

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The Insurance Emporium Pet insurance reviews (5995)

Fantastic customer service

5

The customer service and transparency is second to none.. really lovely process from start to finish Reviewed on: 19th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 20th July 2023

Excellent pet insurance

5

Best price ever and cover will definitely recommend Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Reassuring Insurance

5

My retired assistance dog developed health issues leading to early retirement, but the one thing that gave me assurance was knowing that our insurance was there to cover the expense, they were/are prompt in paying and always a friendly word when speaking on the phone which we when we're worried for our special friends goes a long way to helping us get through the difficult days Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Easy to claim

5

I have made two claims within the last 3 years, one for my horse and another for one of my dogs. It was very straight forward to claim, I did have to chase them up a little for the claim on my horse as they were having an IT update, but they were easy to get hold off on the phone, would always call back and as soon as they were able to they processed my claim. The claim for my dog was processed and money in my account within 10 days. Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Reliable, Trustworthy

5

Great price, and great cover. In my opinion the best cover about! Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Easy, reliable, good value choices

5

Insurance Emporium are easy to deal with. Choose the level of cover to suit your needs. Payments arrived promptly and with clear explanation of what was covered, or not, and why. Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Easy - Simple - Comprehensive Lunar Policy Cover

5

My dog is insured with The Insurance Emporium's 'lunar policy', with Lifetime Cover. This means each calendar month, he has £6k of veterinary fee cover. A typical policy only gives you £6k veterinary fees cover in per annum. Yes, I pay extra for this, but if it wasn't for this policy, on the two occasions our dog has been seriously ill, we would have struggled to cover the costs without this policy. Claims are super easy to do, and quick to pay out. I can't recommend The Insurance Emporium enough! Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Competitive prices

5

They offer competitive prices and an efficient service. Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

Excellent Value for Money

5

I have always had exellent service from Insurance Emporium. The premiums stay much the same and money is always paid into my bank account very quickly. Their website is also very easy to use. Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

My pet insurance

5

Not had a problem with your company 5 star thanks Reviewed on: 18th July 2023

Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023

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