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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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8%
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1%
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0%
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Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Good Reliable Insurers

5
Have been with this insurance company for a very long time and have never been let down. Very fair and comprehensive cover gives peace of mind for a minimum sum each month. Wouldn’t think of changing! Reviewed on: 18th July 2023
Beverley Reynolds-Logue's avatar
Beverley Reynolds-Logue
Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023
The Insurance Emporium logo
The Insurance Emporium

Great Cover

5
I have insured our dog for several years and now I have had a couple of claims they paid out immediately. Recommended! Reviewed on: 18th July 2023
Paul Reynolds's avatar
Paul Reynolds
Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023
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The Insurance Emporium

Exemplary

5
Excellent service and prompt attention to detail Reviewed on: 18th July 2023
Janet Rogers 's avatar
Janet Rogers
Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Joe, The Insurance Emporium Response date: 19th July 2023
The Insurance Emporium logo
The Insurance Emporium

Great service

5
Really helpful and understanding during a difficult time when my little dog needed investigation into a problem with his legs. Paid all bills very promptly Reviewed on: 18th July 2023
Gillian Harper's avatar
Gillian Harper
Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of service. Kind regards, Simon, The Insurance Emporium Response date: 18th July 2023
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The Insurance Emporium

Great pet insurance

5
I have a dog with life long medical condition and pet empourium have been fantastic with the service they have provided for me dealing with vet bills no complaints at all . Thank you and I will continue dealing with yourselves. Reviewed on: 18th July 2023
Carol cook 's avatar
Carol cook
Reply from The Insurance Emporium Good morning, Thank you for taking the time to leave a review, we are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium Response date: 18th July 2023
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The Insurance Emporium

Great pet insurance

5
Great pet insurance! Lots of cover choices. Reviewed on: 17th July 2023
Co92La's avatar
Co92La
Reply from The Insurance Emporium Good morning, Thank you for the review, we are pleased to be of assistance. Kind regards, Simon, The Insurance Emporium Response date: 18th July 2023
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The Insurance Emporium

Friendly, professional and helpful

5
Excellent and honest insurance company. Easy to contact and to speak to - genuinely want to help and I would go nowhere else for my pet insurance Reviewed on: 14th October 2022
andrewwinter's avatar
andrewwinter

Happy customer!

5
Competitively priced and always helpful staff on the end of the phone! Haven't had to claim in all these years but very happy until now. Reviewed on: 12th October 2022
Oliver Harvey's avatar
Oliver Harvey

Good Customer & Claim Service

5
Good and informative service on the call lines and claims are treated with care. Reviewed on: 7th October 2022
Jane's avatar
Jane

Great help at a not great time

5
When my horse was unwell I was worried about the long term impact of the condition on her health. I didn't think about the potential impact on my finances. Fortunately I didn't have to. Insurance emporium were excellent and handled my claim quickly with no fuss and no stress. Thank you! Reviewed on: 7th October 2022
Paula Sainthouse's avatar
Paula Sainthouse

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