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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Efficient, helpful and thoughtful.

When my 5-year-old Siamese died of Gastric Lymphoma I was devastated. The Emporium was in touch with my Vet completely leaving me to grieve over my loss. I will be using them again. Reviewed on: 6th October 2022

Efficient and organised

I have two dogs which have both needed expensive vet care and The insurance Emporium paid straight out and directly to me vets which made my difficult situation far easier to deal with. Highly recommended. Thank you. Reviewed on: 6th October 2022

Prompt excellent caring service

I have 2 dogs insured with IE. One of my dogs has started with several health problems which are also now on going claims & the service along with prompt payments, also easy to deal with claims have made a huge difference to the veterinary care we have been able to have thank you You deserve to win an award I have heard such horror stories with other insurance companies. A friend recommended you & I haven't looked back Reviewed on: 6th October 2022

Exceeded expectation

Friendly efficiency in telephone communication, prompt delivery of relevant documentation and settlement of claims- exactly what you want in difficult circumstances. Highly recommended. Reviewed on: 5th October 2022

Friendly and efficient

Had to make a claim for our dog which was attacked and the Insurance Emporium dealt with it in a friendly and efficient manner. Recommended. Reviewed on: 5th October 2022

Equine insurance

I recently needed to use my insurance for my horse - it was all very efficient between the insurance emporium , vets and myself . Everyone really helpful and supportive . Thankyou . Reviewed on: 5th October 2022

Great service

Streight forward to work with, nice and friendly support line. Reviewed on: 4th October 2022

Dealt with Professionally when needed

When we used our Pet insurance we were dealt with swiftly and promptly. Reviewed on: 4th October 2022

Pet Policies

Excellent service, always quick and helpful. Never had a problem with a claim. I have 8 pet policies with them and wouldn't use anyone else Reviewed on: 4th October 2022

Great customer service & price

Luckily (touch wood) I have never had to claim, however, I feel safe knowing my horse is insured with these guys and their prices are really competitive. I've had my horse insured with them for over 4 years now. Reviewed on: 3rd October 2022

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